Job TitleClient Service Specialist
LocationWashington, D.C.
Regular/TemporaryRegular
Job Description SummaryWe have an opening for a Client Service Specialist in our Washington, DC office.
The Client Service Specialist provides administrative support to timekeepers, other internal clients, and external clients.
Job DescriptionIn this capacity, the Client Service Specialist will:
- Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer level support are optimized to provide seamless support;
- Coordinate legal practice tasks and projects;
- Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements;
- Coordinate administrative functions and facilitate completion of tasks including such as finance/billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings, and other administrative projects as assigned;
- Coordinate with and delegate to Firm resources including Document Processing Services, Williams Lea, Client Service Center, practice support, or similar departments in international offices in the handling of tasks and projects;
- Prepare complex legal documents and correspondence; File with appropriate court or agency; Apply subject matter expertise in coordination of legal practice tasks and projects; and Maintain client materials in document management system;
- Coordinate support through the Finance Department including editing and reviewing client bills, correct time entry, and promote time entry best practices;
- Review and support of the client billing process to include proofreading, application of task codes and matter management skills, coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required, maintenance and consistency with billing protocols, and other accounting functions;
- Assist in coordinating and planning client events to ensure seamless execution and positive client experiences;
- Work individually and in a team environment to provide support to timekeepers and ensure business continuity;
- Work overtime as required; and
- Demonstrate adaptability, flexibility, initiative, and innovation in handling a wide variety of additional projects as required.
Proficiencies:
- Advanced ability to organize, prioritize, coordinate, delegate, and work as part of a team;
- Advanced to expert proficiency in rules of English grammar, spelling and punctuation;
- Advanced proficiency in MS Word and document editing/comparison applications;
- Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
- Advanced proficiency in MS Excel and spreadsheet/database applications;
- Advanced proficiency in MS PowerPoint and presentation applications;
- Advanced knowledge of time keeping, expense processing, and legal billing;
- Advanced knowledge of relevant jurisdictional/court/agency processes and procedures;
- Advanced proficiency in document management applications;
- Proven ability to function as a coordinator with other firm-wide departments with necessary communication skills to transfer instructions/data, verify results, resolution of conflict and delivery or results; and
- Excellent written and oral communications required with strong ability meet deadlines and provide results while supporting Firm policy and procedures.
Qualifications:
- Bachelor's degree (preferred);
- At least 4 years of legal secretarial experience or relevant legal experience (required);
- Corporate transactional experience (preferred); and
- Uphold a professional presence while fostering a respectful and positive work environment.
The salary wage range that we expect to pay for this position is a minimum of $84,000 and a maximum of $115,000 annually. The actual pay wage may vary based on experience or other relevant factors.
Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:
- Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
- Flexible Spending Accounts and Health Savings Account
- Healthcare Concierge and Advocacy
- Lifestyle Spending Account
- Voluntary 401(k) Plan and Profit Sharing
- 10 Paid Holidays per year and a generous PTO Program
- Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
- Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
- Retirement Plan Consulting
- Anniversary Bonus Program
- Professional Development Programs
- Transportation and Commuter Benefits
- International Travel Insurance
- Critical Illness, Hospital Indemnity and Accident Insurance
- Auto/Home/Pet Insurance
- Prepaid Legal Insurance
- Employee Discounts
- And More!
