Job TitleClient Service Specialist
LocationBoston
Regular/TemporaryRegular
Job Description SummaryWe have an opening for a Client Service Specialist.
We are seeking a highly skilled Client Service Specialist to provide comprehensive administrative support to attorneys in our Boston Office. This role is essential in delivering exceptional support to both internal and external stakeholders.
Job DescriptionIn this capacity, the Client Service Specialist will:
- Maintain a consistent physical presence to foster a collaborative and interactive environment, optimizing assignments, cross-training, and peer-level support to ensure seamless operations for the practice;
- Serve as a facilitator of client communications and coordinator of client meetings;
- Oversee administrative functions and ensure timely completion of tasks, including finance and billing-related tasks, time and expense entries, opening of new matters, creation and maintenance of client presentations, and other administrative projects as assigned;
- Draft, format, and proofread legal documents, including pleadings, motions, subpoenas, discovery requests, TOAs/TOCs, and correspondences. Ensure all documents comply with court requirements and firm standards;
- Maintain and organize case files and client documents, both electronic and physical;
- Track important deadlines, court dates, and apply subject matter expertise to the coordination of legal tasks and projects;
- Support client billing processes, ensuring adherence to time entry protocols, proofreading and reviewing client bills, applying proper task codes, managing rate changes, and preparing expense reports or audits as necessary;
- Handle calendar management, scheduling, expense reporting, travel arrangements, and deadline tracking; and
- Willingness to work overtime as required.
Proficiencies:
- Proficiency in Intapp Time, Chrome River, and iManage;
- Proficiency in Table of Contents and Table of Authorities;
- Ability to effectively prioritize and multitask, demonstrating collaboration, delegation, and teamwork;
- Strong attention to detail;
- Advanced proficiency of English grammar, spelling, and punctuation;
- Advanced proficiency in MS Word, document editing, and comparison tools;
- Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
- Advanced proficiency in MS Excel, including spreadsheet and database applications;
- Advanced proficiency in MS PowerPoint and presentation tools;
- Advanced knowledge of timekeeping, expense processing, and billing;
- Proficiency in document management systems;
- Ability to thrive in a fast-paced environment, working both independently and within a team; and
- Proven ability to coordinate with other firm departments, with strong communication skills to convey instructions, verify results, resolve conflicts, and deliver results on time.
Qualifications:
- Minimum of 4 years of experience;
- Litigation experience (preferred);
- Associate's or Bachelor's degree (preferred); and
- Notary certification (preferred).
The salary wage range for Boston that we expect to pay for this position is a minimum of $86,000 and a maximum of $118,000 annually. The actual pay wage may vary based on experience or other relevant factors.
Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.
Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:
- Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
- Flexible Spending Accounts and Health Savings Account
- Healthcare Concierge and Advocacy
- Lifestyle Spending Account
- Voluntary 401(k) Plan and Profit Sharing
- 10 Paid Holidays per year and a generous PTO Program
- Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
- Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
- Retirement Plan Consulting
- Anniversary Bonus Program
- Professional Development Programs
- Transportation and Commuter Benefits
- International Travel Insurance
- Critical Illness, Hospital Indemnity and Accident Insurance
- Auto/Home/Pet Insurance
- Prepaid Legal Insurance
- Employee Discounts
- And More!
