JP Morgan Chase & Co.

Client Service Manager - Vice President

JP Morgan Chase & Co. • $120K — $150K *
Tampa, FL 33634In-Person
Finance & Insurance
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 7+ years of industry, functional, or management experience
  • In-depth knowledge of domestic and international treasury products
  • Strong leadership and people management skills
  • Ability to think creatively and solve complex problems
  • Skilled in managing complex issues and engaging partners
  • Excellent interpersonal skills and sound judgment
  • Ability to work under pressure and manage multiple demands

Responsibilities

  • Oversee client portfolios and align needs to bank solutions
  • Act as escalation point for service issues and manage complex resolutions
  • Coach team and monitor service performance for client satisfaction
  • Provide strategic direction and motivate team for optimal performance
  • Identify training opportunities for team development
  • Foster an inclusive and productive environment for team members

Benefits

  • Opportunities for career development and personal growth
  • Collaborative and supportive work environment
  • Access to training programs
  • Dynamic interactions within a high-performing team
  • Potential for engaging with a diverse client portfolio
Full Job Description
JOB DESCRIPTION

Come join us as a Team Lead!

As a Client Service Team Lead within the Payments team, you will be responsible for the overall success of Client Service Account Managers who have direct responsibility for servicing a portfolio of large corporate or financial institution clients. Your role as Client Service Team Lead will include responsibility for: Human Resource functions (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your industry. You will ensure the Client Service Account Managers are providing the highest level of servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Job responsibilities:

  • Oversee a specific portfolio of clients and align client needs to bank solutions.Provides value-added bank, product, and industry insight to clients
  • Act as the point of escalation and resolution for service issues liaises with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events
  • Coach team and monitor service delivery performance to ensure client satisfaction
  • Provide strategic direction, leading, motivating, encouraging and coaching for optimum performance. Builds a winning culture that aligns with business objectives
  • Identify training opportunities to enrich personal and career development
  • Provide an inclusive, collaborative and productive environment for all Client Service Account Managers

Required qualifications, capabilities and skills:

  • Minimum of 7+ years of relevant industry and/or functional and/or management experience
  • In depth knowledge of Core and Complex Domestic and International Treasury products
  • Strong leader and people manager with ability to assess the big picture in complex situations
  • Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
  • Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
  • Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
  • Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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