TheClient Service Managerplaysan importantrolein supporting IQVIAs largest pharmaceutical clients by ensuring strong operational execution, commercial coordination,business development support,and relationship management across key accounts. Working closely withtheAccount GTM and delivery teams, theClient Service Managerfocuses onoverallaccount maintenancetoensure smooth day-to-day operations and client satisfaction.

This role serves as an apprenticeship and development pathway toward broader account leadership responsibilities, offering hands-on exposure to strategic account planning, commercial management, and executive client engagement. TheClient Service Managerwill support multiple priority accounts, serving as the connective layer between client teams, IQVIAs internal functions, and senior account leadership to ensure efficient execution and continuous value delivery.

Key Responsibilities

Sales and Account Strategy Support

• Partner with the Account sales community to support account planning, pipeline management, and sales strategy execution.

• Contribute to the development of proposals, pricing models, and client presentations by gathering insights, data, anddeliveryinputs.

• Track renewal cycles and potential new opportunities, supporting pre-sales coordination and proposal development.

• Provide operational and commercial insights to inform go-to-market strategies and account growth initiatives.

• Help ensure alignment between sales strategy and delivery execution, fostering seamless client handoffs and consistent messaging.

Client Relationship Support

• Serve as a key point of contact withnon-executiveclients.

• Build andmaintainrelationships withkey clientbusiness stakeholders.

• Support inmaintainingexecutive-level visibility by preparing reports, updates, and business reviews.

• Coordinate client communications, ensuringtimelyresponses to operational inquiries and information requests.

• Serve asa reliable, day-to-day contact for client stakeholders on contract, billing, and operational matters.

Account Operations & Commercial Management

• Oversee contract and commercial governance across Master Service Agreements, Service Level Agreements, Third Party Agreements, and amendments, coordinating with Legal, Finance, and Delivery teams.

• Track and analyze key account performance indicators, revenue trends, and forecasts to support business reviews and strategic decision-making.

• Prepare materials for quarterly business reviews (QBRs) and client meetings, highlighting performance, progress, and opportunities.

• Monitor pricing models, rate cards, and revenue mechanics to ensure billing accuracy, margin integrity, and compliance with client agreements.

• Ensure CRM, forecasting, and pipeline data accuracy in alignment with internal governance and reporting standards.

• Collaborate with Sales, Finance, Legal, and Delivery teams to improve workflows, resolve billing or contract issues, and enhance overall account operations.

• Identifyand drive opportunities to streamline account processes, strengthen commercial rigor, and elevate the client experience.

Qualifications & Experience

• Bachelors degree in Life Sciences, Business Administration, or related field; advanced degree preferred.

• 5+years of experience in account management, client operations, or business development within the pharmaceutical, life sciences, or healthcare sector.

• Proven ability to manage contracting processesand client procurement relationships.

• Strong analytical, organizational, and problem-solving skills with attention to detail.

• Excellent communication, interpersonal, and relationship-building capabilities.

• Proficiencywith CRM platforms (e.g.,Salesforce) and financial tracking tools.

• Comfortable working in a matrixed, fast-paced environment with multiple internal and external stakeholders.

• Strong PowerPoint and Excel skills, with the ability to synthesize data into actionable insights.

The potential base pay range for this role, when annualized, is $74,200.00 - $250,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.