Liberty Mutual

Client Service Manager II

Liberty Mutual • $85K — $102K *
Chicago, IL 60629In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience with 7 years in commercial lines required.
  • Claims experience preferred but not essential.
  • Strong knowledge of insurance operations necessary.
  • 3-5 years of account management or relevant commercial insurance experience.
  • Excellent oral and written communication skills.
  • Strong organizational and interpersonal skills for effective time management.
  • Proficient in systems, with solid information gathering and analytical capabilities.

Responsibilities

  • Recommend comprehensive service plans for managing complex risks.
  • Monitor action items and adjust service plans based on feedback.
  • Design and propose tailored solutions for customer concerns.
  • Deescalate challenging customer interactions as needed.
  • Enhance problem tracking and resolution processes.
  • Ensure ongoing compliance with established standards.
  • Lead meetings between customers and brokers to assess service outcomes.
  • Coordinate service delivery among internal teams through proactive communication.

Benefits

  • Flexible working conditions with an office presence requirement twice a week if within 50 miles of Chicago.
  • Opportunity for professional development through internal training programs.
  • Engagement in industry forums and service presentations to showcase expertise.
  • Strategic involvement in new business acquisition and account management.
Full Job Description
Description

Liberty Mutual has an immediate opening for a Client Services Manager II.  The Client Service Manager II, under limited supervision, is primarily assigned to large, moderately complex customers.  You will own, manage, coordinate and lead the servicing of assigned accounts. The role is responsible for overall service delivery, including assisting in new business acquisition, account installation, and ongoing proactive and responsive service.

  The selected person will reside in or near our Chicago office, and if you reside within 50 miles of the office you will be required to go to the office twice a week. Responsibilities
  • Recommends a comprehensive service plan to control significant problems in complex risks, often working with risk control on plan development.
  • Monitors status of action items and makes modifications to service plan based on feedback from the customer and broker.
  • Designs and proposes solutions to diverse customer concerns.
  • Deescalates difficult customer interactions as appropriate.
  • Monitors and improves problem reporting, tracking, escalation and resolution.
  • Ensures continued compliance.
  • Coordinates and leads meetings with customer and broker to ensure service results are in line with plan.
  • Manages the delivery of services by all internal functional representatives through proactive follow up and customer/broker communication.
  • Manages installation process for new and existing accounts, consults with internal functional representatives when necessary.
  • Ensures that understanding and agreement is reached on roles and responsibilities.
  • May assist in the renewal process.
  • Provides account specific input on overall service plan to include service delivery, service issues and outcome results.
  • Utilizing existing relationships, positions us to win round out opportunities and recommends the specific types of products appropriate for a customer.
  • Participate in prospecting efforts by conducting services analysis and conducting service presentations on assigned prospects.
  • Represent Liberty Mutual by attending or presenting at industry forums.
  • Assist in internal training efforts by developing material and presenting assigned topics.
Qualifications
  • Bachelor`s degree or equivalent business background plus at least 7 years of relevant commercial lines experience required
  • Claims experience strongly preferred but not mandatory
  • Material understanding of insurance operations
  • Relevant commercial insurance experience or 3 to 5 years of account management
  • Demonstrated ability to express ideas clearly and concisely (both orally and in written form)
  • Fully effective organizational and interpersonal skills needed to set priorities and manage time to maximize agent and customer interactions
  • Information gathering, analytical skills and proficiency in systems are required
  • Demonstrated skills in the areas of negotiation, persuasion, presentation and problem solving
  • Working toward ARM and/or CPCU preferred

About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Finance & Insurance
Founded
1912
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Liberty Mutual

More Business Services Jobs

Find similar Client Service Manager II jobs:

NationwideChicago, IL