ConnectOne Bancorp, Inc.

Client Service Manager

ConnectOne Bancorp, Inc. • $90K — $115K *
New York, NY 10025In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of banking experience required
  • Prior retail branch experience essential
  • Sales and/or sales leadership background
  • Strong management skills with coaching abilities
  • Knowledge of relevant Federal and State banking regulations
  • Conflict resolution capabilities
  • Proficiency in Microsoft Office Applications

Responsibilities

  • Support the Bank's 'People First' initiative and maintain professional conduct
  • Model client-first behaviors and engage with clients for satisfaction
  • Act swiftly to provide solutions and meet deadlines
  • Ensure work adds value to clients and company
  • Lead employee networks to enhance company culture
  • Plan and strategize for future branch operations
  • Collaborate with Business Relationship Manager to meet sales goals
  • Exceed all client service goals focusing on satisfaction and retention
  • Identify and pursue relationship building through cross-selling
  • Ensure compliance with banking regulations and policies
  • Resolve client service issues through thorough research and follow-up
  • Foster a collaborative team culture and manage branch team performance
  • Prepare and communicate necessary reports and plans
  • Oversee branch employee scheduling and daily operations management

Benefits

  • Opportunity to impact client satisfaction personally
  • Participation in a 'People First' culture
  • Chance to lead employee engagement initiatives
  • Work in a supportive branch environment
  • Engage in professional development and coaching opportunities
Full Job Description
Position

The Client Service Manager oversees the efficient operation of the Branch ensuring all the operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security, and satisfaction to Clients and staff.

Key Responsibilities
  • Support the Bank's "People First" focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB "A Better Place to Be".
  • Client First- model expected behaviors; coach employees on the spot; engage with Clients to ensure complete satisfaction when necessary.
  • Sense of Urgency - be swift in taking action, provide answers/solutions, be responsive; meet deadlines.
  • Make an Impact - ensure your work adds value to the Client, company and team.
  • We Connect - create and lead employee networks to promote and improve our company culture and employee engagement.
  • Forward Thinking - plan and strategize; anticipate and prepare.
  • Works with the Business Relationship Manager to develop and execute strategy for meeting branch sales and profitability goals, overall branch expense management, community development.
  • Responsible for meeting and exceeding all client service goals established for the retail location, emphasizing client satisfaction and retention.
  • Proactively identifies opportunities for relationship acquisition and development by cross-selling Bank products and serving in a consultative manner.
  • Ensures all activities, transactions, and records are in compliance with operational, security, and control of the Bank, as well as all applicable laws and regulations.
  • Handles client service issues by conducting research, taking ownership and following up with on a daily basis as necessary until conclusion.
  • Fosters a team culture within the branch, assesses performance of the Branch team; rewarding and recognizing strong performers, and develops an action plan to address performance issues.
  • Prepares weekly, monthly, and annual reports and plans as needed, and communicates that information to applicable departments.
  • Oversees all scheduling of branch employees, reviews overdrafts on a daily basis, and oversees the management of the physical space both internally and externally.


Requirements

Knowledge
  • Knowledge of relevant Federal and State banking regulations.
  • Familiarity with Bank security and safety practices.
  • Expert knowledge of CNOB products, services, and procedures.

Skills
  • Strong management skills and coaching abilities.
  • Conflict resolution experience.
  • Proficient with Microsoft Office Applications.

Abilities
  • Excellent communication and interpersonal skills.
  • Strong "People First" interest and ability.
  • Ability to lift items up to 25 lbs.

Other Requirements
  • Five to seven years banking experience.
  • Prior retail branch experience required.
  • Sales and/or sales leadership experience.
  • To support business needs, ability to work a flexible schedule is required. Branch hours are Monday-Friday, 9AM-5PM. Saturday by appointment.


Salary Description

$90,000-$115,000 per year

About ConnectOne Bancorp, Inc.

ConnectOne Bancorp, Inc. is a bank holding company and parent company of ConnectOne Bank, a New Jersey-chartered commercial bank. ConnectOne Bank is a full-service bank serving the New York and New Jersey metropolitan area. The bank offers a range of deposit and loan products, including personal and business checking accounts, savings accounts, money market accounts, and certificates of deposit. ConnectOne Bank also provides commercial and industrial loans, commercial real estate loans, and residential mortgages. The bank operates through a network of branches and ATMs, as well as online and mobile banking platforms. ConnectOne Bancorp, Inc. was founded in 2005 and is headquartered in Englewood Cliffs, New Jersey.
Learn more about ConnectOne Bancorp, Inc.
Size
434 employees
Market Cap
$962.9 million
Industry
Finance & Insurance
Net Income
$71.2 million
5 Year Trend
+13.4%
NASDAQ
CNOB
* Ladders Estimates

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