CDM Smith

Client Service Leader - Water Services

CDM Smith$120K — $160K *
Energy & Utilities
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Chemical or Petroleum Engineering or related discipline.
  • Professional engineering (PE) license required.
  • 15 years of related experience needed.
  • Travel may be required depending on project demands.
  • Equivalent additional relevant experience may substitute for degree.

Responsibilities

  • Develop client engagement strategies and pursue plans for new water services.
  • Align firm-wide strategies with local business activities.
  • Ensure overall financial performance of client projects.
  • Advocate for CDM Smith in professional organizations.
  • Assemble and lead project teams for client needs.
  • Manage proposal and presentation development.
  • Negotiate critical issues with clients and partners.

Benefits

  • Opportunities for career growth and development.
  • Supportive work environment that values employee well-being.
  • Access to a diverse range of projects across multiple disciplines.
  • Encouragement for personal leadership and initiative.
  • Inclusive and progressive workplace culture.
Full Job Description
Job Description

CDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for municipal water services for multiple private, municipal and state agency clients in the greater PA market. CDM Smith has been providing services in the municipal infrastructure sector in PA for over 75 years. We have worked on some of the largest infrastructure projects for major clients throughout the region and are looking for someone who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients.

As a member of this team, you will contribute to CDM Smith's mission by:
• Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the PA region.
• Aligning CDM Smith's firm-wide strategies with local business development activities.
• Being responsible of the overall financial performance of projects within a client portfolio.
• Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations.
• Assembling and leading client and project teams to meet client needs and project requirements.
• Developing and managing proposal efforts and presentations.
• Implementing CDM Smith's Sales Delivery Process and proactive use of CDM Smith's sales tools.
• Negotiating critical issues with clients and potential teaming partners and subconsultants.
• Development of technical approaches and strategies.
• Assisting on individual projects and meeting billable hour targets.
• Meeting annual sales goals from both existing and new clients.
• Managing business development budgets and costs.
• Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives.
• Following and implementing CDM Smith's standardized business practices.
• Participating in CDM Smith's training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6-months of onboarding.
• Adhering to CDM Smith's Core Values.

Minimum Qualifications
• Bachelor's degree in Chemical or Petroleum Engineering or related discipline.
• Professional engineering (PE) license.
• 15 years of related experience.
• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
• Equivalent additional directly related experience will be considered in lieu of a degree.

Preferred Qualifications
• Previous experience winning/managing water/wastewater projects in the greater PA market.
• Strong client relationships with water/wastewater clients in the New Jersey water market.
• Strong interpersonal, time management, organization, and listening skills.

EEO Statement

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

Why CDM Smith?

Check out this video and find out why our team loves to work here!

Join Us! CDM Smith - where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Agency Disclaimer

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About CDM Smith

CDM Smith is an engineering and construction company that provides a wide range of services to clients in the public and private sectors. The company was founded in 1947 and is headquartered in Boston, Massachusetts. CDM Smith offers services in areas such as water resources, transportation, environmental engineering, and more. The company is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. CDM Smith has offices throughout the United States and around the world.
Learn more about CDM Smith
Size
5,000 employees
Industry
Founded
1986

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