Marsh McLennan

Client Service Leader (Captives)

Marsh McLennan • $85K — $181K *
Charleston, SC 29412Hybrid
Finance & Insurance
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in captive management or similar roles
  • Strong analytical and critical thinking skills
  • Proven ability to lead teams and manage projects
  • Expertise in insurance accounting and financial statement analysis
  • Effective communicator with a strong work ethic

Responsibilities

  • Lead and inspire a service-oriented team
  • Provide strategic advice and innovative solutions to clients
  • Negotiate fees and manage service agreements
  • Proactively manage client relationships for retention
  • Oversee preparation of financial statements and regulatory compliance
  • Coordinate timely responses to client inquiries
  • Drive operational efficiency through process optimization

Benefits

  • Professional development opportunities
  • Vibrant and inclusive work culture
  • Access to diverse career opportunities
  • Comprehensive benefits to enhance employee well-being
Full Job Description
Company:
Marsh

Description:

We are seeking a talented individual to join our Captives team at Marsh as a Client Service Leader. This role can be based in any US office location.

The Client Service Leader will play a critical role in supporting and delivering Leadership’s vision and strategy for best-in-class client service. This position will serve as a key advisor to clients; providing direct leadership, guidance, and support to client teams.

We will count on you to:

  • Lead and inspire a service-focused team, promoting engagement, accountability, and professional development.

  • Provide clients with strategic advice and innovative solutions to industry challenges.

  • Negotiate fees and manage service/management agreement discussions to achieve mutually beneficial outcomes.

  • Proactively manage client relationships to ensure satisfaction, retention, and strong ongoing partnerships.

  • Oversee preparation of financial statements, audits, actuarial evaluations, and regulatory compliance.

  • Coordinate timely, accurate responses to client inquiries and requests, maintaining clear and trusted communication.

  • Drive operational efficiency by streamlining processes, optimizing resource allocation, and leveraging technology and support centers.

  • Implement best practices and foster a positive, inclusive work environment that motivates colleagues and enhances client service.

What you need to have:

  • Extensive, proven experience in captive management or similar roles, with strong analytical and critical thinking skills.

  • Demonstrated ability to lead teams and manage projects, guiding colleagues to deliver results.

  • Solid expertise in insurance accounting and financial statement analysis, able to interpret and explain findings.

  • Client- and board-facing communicator with a strong work ethic and emphasis on responsiveness.

What makes you stand out:

  • Hold an internationally recognized professional accounting designation (CPA, CA, ACCA, ACA) and demonstrate a strong commitment to continuous learning.

  • Prior captive management experience with deep knowledge of regulations, guidelines, and captive policy structures, plus the technical ability to discuss regulatory requirements with clients.

  • Proven ability to train and mentor Client Service Accountants and Client Service Managers, fostering empowerment and professional growth.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.

  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.

  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#LI-JG3





About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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