HighTower Advisors

Client Service Associate- Bel Air Investment Advisors

HighTower Advisors$110K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a similar role at a Registered Investment Advisor or Brokerage Firm.
  • Strong grasp of industry-standard concepts and practices.
  • Proficient in client engagement with exceptional verbal and written communication skills.
  • Ability to manage multiple tasks under pressure in a fast-paced environment.
  • Detail-oriented with strong organizational skills for workflow prioritization.
  • Technical proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
  • BA/BS degree in finance or a related field preferred.

Responsibilities

  • Coordinate implementation of service and operational functions for client servicing.
  • Act as a liaison between advisory teams, clients, and internal departments.
  • Oversee the new client onboarding process, including documentation and account setup.
  • Manage asset allocation and reallocation processes, ensuring accuracy of paperwork.
  • Provide exceptional customer service by responding to inquiries and completing service requests.
  • Maintain knowledge of investment strategies and firm policies to address client needs effectively.
  • Participate in firm projects and perform other assigned duties as needed.

Benefits

  • Medical, dental, and vision insurance coverage starting on the first day of employment.
  • Paid parental leave of 16 weeks for primary caregiver and 8 weeks for secondary caregiver.
  • 401k matching plan to help with retirement savings.
  • Health Savings Account (HSA) employer contributions.
  • Student loan assistance available to help with educational debt.
  • Pet insurance options to support your furry family members.
Full Job Description
What You'll Do
  • Coordinates the implementation of the service and operational functions of the advisory team necessary to ensure proper servicing of clients and the timely/accurate execution of investments.
  • Acts as a liaison between the advisory team, their clients & internal departments to provide day to day support in responding to advisor and client inquiries and ensuring timely and accurate completion of operational/product activities.
  • Coordinates the new client process including participating in meeting preparation, collection of client background information, providing and obtaining required account and investment strategy documentation, and operational coordination of account establishment and transfers.
  • Coordinates the asset allocation & reallocation process including, addressing necessary paperwork, account establishment, and investment implementation and/or changes with applicable department(s).
  • Provides customer service to clients by providing information, responding to inquiries, conducting research, and submitting and ensuring the completion of service requests.
  • Maintains proficiency in all investment strategies, services, policies, and procedures to effectively respond to inquiries and complete service requests. Solve problems through a strong understanding of operational and firm processes.
  • Performs other necessary duties and participates in Firm projects as assigned.


What You'll Bring

The candidate should have strong professional verbal and written communication, and interpersonal skills, as well as the ability to motivate self and others to deliver high quality output, possibly within tight timeframes.

The ideal candidate will have experience and attributes in the following areas:
  • Deep experience in a similar role with a Registered Investment Advisor and/or Brokerage Firm.
  • Strong understanding of standard concepts, practices, and procedures within the industry.
  • Self-starter who takes initiative to identify and complete tasks. Can handle multiple assignments and work in a fast-paced environment.
  • Ability to solve problems, anticipate needs and provide superior service.
  • High energy with ability to handle pressure and meet deadlines.
  • Detail-oriented with ability to prioritize and organize workflow
  • Ability to work effectively in a team environment
  • Flexible and willing to perform other tasks as assigned
  • Strong technical skills using the Microsoft Office Suite including Excel, Word and Outlook.
  • BA/BS degree in finance or related field preferred


What We Offer
  • Coverage on the first day of employment for medical, dental, and vision insurance
  • Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
  • 401k matching plan
  • HSA employer contributions
  • Student loan assistance
  • Pet insurance
  • Base salary of $110,00- $120,000 plus discretionary bonus (exact base salary amount will be dependent on experience)


About HighTower Advisors

Industry
Founded
2008

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