Marsh McLennan

Client Relationship Management - Specialist

Marsh McLennan • $64K — $114K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in insurance
  • Excellent verbal and written communication skills
  • Ability to manage complex accounts independently
  • Established relationships with Economic Buyers and Risk Managers
  • Strong understanding of client risk issues and Marsh solutions
  • Proven track record in retaining renewal business

Responsibilities

  • Analyze client exposure and determine coverage requirements
  • Communicate binding instructions to insurers
  • Implement quality service plans and ensure document accuracy
  • Prepare and present renewal proposals to clients
  • Develop placement strategies for client insurance needs
  • Negotiate complex insurance programs with underwriters
  • Conduct stewardship meetings with clients
  • Generate new sales through existing clients and referrals
  • Manage timely billing and collections for clients
  • Enhance client service through collaboration with internal teams
  • Engage industry groups to deliver optimal resources

Benefits

  • Health and welfare benefits
  • Tuition assistance
  • Retirement programs
  • Employee assistance programs
Full Job Description
Description:

We are seeking a talented individual to join our Public Sector Team at Marsh. This role will be based in Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

You will be responsible for growing satisfied client relationships, acquiring new clients and partnering with various resources to provide superior client solutions. The Senior Client Executive is ultimately fully accountable for all solutions and resource delivery to the client as well as the management and growth of the client P&L, individually and in the aggregate across a book of business.

We will count on you to:
  • Review client/prospect exposure loss experience and current coverage, and analyze the risk to determine the product/service requirements
  • Communicate client needs and binding instructions to insurers;
  • Implement and maintain a quality service plan, including ensuring the accuracy of binders, policies, and other relevant documents
  • Create and present renewal proposals to existing clients
  • Contribute to placement strategy
  • Negotiate complex insurance programs with underwriters when required
  • Advise clients on coverage issues
  • Conduct stewardship meetings with client participation
  • Along with the team, generate new sales through existing clients and client referrals in accordance with the business plan
  • Manage timely billing/collection for each client
  • Develop a working relationship with all functions within the company to improve client service and increase cross-selling opportunities
  • Engage the appropriate industry group and Marsh resources to offer best in-front resources for each client/prospect

What you need to have:
  • A minimum of 10 years' experience in insurance
  • Excellent communication (verbal and written) and interpersonal skills, with the ability to interact at all levels of the organization
  • Demonstrated ability to independently service medium- to larger-end (somewhat complex) accounts
  • Developed client relationships with Economic Buyer and Risk Manager
  • Good knowledge of client risk issues and Marsh solutions
  • Effectively manage and retain renewal business

What makes you stand out:
  • Experience managing a book of clients
  • Strong organizational skills in prioritizing work, multi-tasking and consistently meeting deadlines
  • RIBO and/or CIP License
  • Effective team player
  • Computer literate with proficiency in email, spreadsheet software as well as in-house proprietary financial and sales-reporting systems

The applicable base salary range for this role is $64,200 to $114,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a New position.

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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