This is a high-visibility leadership opportunity for a service-driven professional passionate about people, operations, and client experience. As Reception Services Manager, you'll set the standard for hospitality excellence while leading a front-of-house team in a premier corporate environment.
The
Reception Services Manager is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment.
Reporting to theClient Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client's workplace experience, fostering relationships, managing performance, and driving continuous improvement.
Compensation: $120,000-$140,000, commensurate with qualifications, experience, and education.Shift 8am to 5pm (Monday thru Friday)Key ResponsibilitiesClient Experience & Relationship Management- Serve as the primary liaison between Opensity Solutions and the client, ensuring alignment with brand standards and workplace culture.
- Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence.
- Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience.
- Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices.
Operational Leadership- Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support.
- Ensure daily readiness of all spaces: reception, lobbies, conference areas, and lounges. Maintaining a "tour-ready" standard at all times.
- Implement and refine operational workflows, SOPs, and training programs to support consistency and quality.
- Track and report on service-level performance(SLAs, KPIs) and lead operational audits to ensure excellence.
- Leverage technology and innovation to streamline processes and enhance the client experience.
Team Leadership & Development- Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service.
- Provide regular coaching, feedback, and recognition to promote professional growth and engagement.
- Manage staffing, scheduling, and professional presentation standards.
- Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives.
- Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences.
Qualifications- 5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting.
- Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings.
- Strong client relationship management skills with a track record of delivering measurable service excellence.
- Highly organized with the ability to manage multiple priorities and maintain composure under pressure.
- Exceptional communication, presentation, and interpersonal skills.
- Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus.
- Professional, polished, and hospitality-minded demeanor at all times.
- Commitment to confidentiality, discretion, and operational integrity.
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