SummaryThe Client Relations Manager plays a pivotal role in setting up Infinity Group's projects for success by guiding clients through the critical pre-sale phase. Acting as a trusted advisor and connector, you'll coordinate with internal teams - including business development, design, estimating, and project management - to deliver clear, compelling proposals and Feasibility Budget Reports that help clients make informed decisions.
You'll build strong relationships with clients, brokers, and landlords by providing exceptional communication, proactive problem-solving, and a steady presence during early project planning. While the Project Manager becomes the main point of contact once construction begins, you'll remain a supportive resource for clients, reinforcing Infinity Group's reputation for responsive, high-touch service and providing continuity at the account level to drive repeat business.
This role requires a people-first relationship-builder with an eye for detail, strong organizational skills, and a working knowledge of commercial interiors projects. Your ability to balance client needs with internal delivery capabilities will help projects start on the right foot - on time, within scope, and with client confidence intact.
Your Knowledge and Skills- 3-5 years of experience in client management, project management, account management, or related roles within commercial real estate or design-build/construction.
- Proven ability to build strong, trust-based relationships with clients, brokers, landlords, and partners.
- Highly driven and self-motivated individual that is hungry, humble, and smart.
- Strategic thinker - able to develop a win strategy for large projects on a repeatable basis ($1m+).
- Solid understanding of project lifecycles, including design and construction phases.
- Confident communicator, both written and verbal, with strong presentation and meeting facilitation skills.
- Highly organized and proactive, with the ability to juggle multiple priorities and deadlines.
- Tech-savvy with CRM systems, project management tools, and virtual meeting platforms.
- Based within Infinity Group's core markets and willing to travel regionally for client meetings and site visits as needed.
Your Responsibilities - Act as the primary client liaison during the pre-sale phase, from initial opportunity through to signed contract.
- Identify all influencers in the client's circle of influence and establish and maintain relationships which each one.
- Develop a deep understanding of assigned accounts to build an account strategy, identify upcoming opportunities, align with client business objectives, and position Infinity Group for repeat work.
- Coordinate closely with internal business development, design, estimating, and project management teams to develop and deliver Feasibility Budget Reports, proposals, and project contracts that align with client goals.
- Lead and facilitate pre-construction client meetings, site visits, and milestone presentations to build client confidence and drive decision-making.
- Ensure clear, proactive communication with clients about project scope, budget ranges, and timeline expectations during the pre-sale process.
- Maintain organized documentation of client communications, requirements, and evolving project details in the CRM and file management platforms.
- Support a smooth handoff to the project management team at the start of construction, ensuring all client expectations and agreements are clearly understood.
- Remain available to clients as a trusted resource and friendly point of contact throughout construction, assisting with questions or additional needs as they arise.
- Advocate for the client's best interests while balancing scope, budget, and schedule constraints with internal delivery capabilities.
How we Measure Your Success- Booked Revenue from assigned accounts
- Client satisfaction and repeat business
- Timeliness and clarity of client communications and deliverables
- Internal team feedback on account management effectiveness
Physical Requirements - Must maintain a professional appearance suitable for client- and broker-facing meetings.
- Ability to participate in site visits, including walking active construction sites when required.
- Willingness to travel regionally and occasionally overnight to meet client needs.
