Lead client retention for Sodexo across North America using the Clients for Life process. Conduct executive client interviews, FreshEyes Reviews and PostMortem Audits, and convert feedback into action plans that strengthen long-term partnerships.

Proven ability to influence without authority, lead change, and translate client feedback into measurable business improvements. Strong communication and data skills required. Must reside near a major U.S. airport and travel up to 50%.

About the job

Join a high-impact team where you'll lead strategic client partnerships that fuel retention, growth, and operational excellence. In this relationship-driven role, you'll combine business insight with a passion for customer success delivering value, driving innovation, and securing long-term success across your portfolio.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range: $134640 - $209110

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What's in it for you

• Play a critical role in building trusted client partnerships that improve satisfaction and business performance
• Drive meaningful growth through proactive retention strategies, contract extensions, and client engagement plans
• Identify and implement strategic solutions that position your accounts for success in a competitive market
• Guide teams in evolving toward a customer-first mindset with a focus on continuous service improvement
• Collaborate with senior stakeholders to uncover new business opportunities and enhance value delivery
• Gain exposure to enterprise-level decision-making and lead initiatives that directly impact revenue and retention
• Be part of a company that invests in your success, offering room for professional growth and leadership development

What you'll bring

• Skillset to influence and lead cross-functional teams without direct authority, driving change and measurable results in both sales and operations environments
• Financial acumen and strategic thinking, able to interpret data, manage CRM systems, and present actionable insights that boost client value and account growth
• Exceptional client-relationship and communication skills-skilled at navigating C- suite conversations, challenging peers constructively, and building trust in complex, fast-paced settings
• Track record of delivering business improvements by blending operational expertise with customer-first innovation and continuous service enhancement
• High adaptability and tech savvy, comfortable with emerging digital tools and virtual
• collaboration to keep teams aligned and projects on track

Requirements

• Education Requirement: Bachelor's degree or equivalent experience
• Management Experience: 7 years
• Related Experience: 7 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.