Norton Rose Fulbright

Client Programs Manager

Norton Rose Fulbright$109K — $134K *
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in marketing or business development within a law firm or professional services environment.
  • Experience managing legal directory and award submissions is a significant asset.
  • Proven project management skills to handle multiple priorities under tight deadlines.
  • Strong interpersonal skills for building relationships across all organizational levels.
  • Excellent research and writing capabilities for process analysis and improvement.
  • Exceptional communication skills, including editing and proofreading expertise.
  • High level of business acumen and understanding of client goals; bilingual in French and English is a strong asset.

Responsibilities

  • Lead the strategy for legal directories and awards to enhance brand reputation.
  • Guide submission alignment with firm strategy for growth on national and regional levels.
  • Analyze market performance and competitive positioning.
  • Prepare quarterly analysis reports with findings and recommendations for leadership.
  • Develop and maintain best practices for submissions processes.
  • Manage legal directory submissions and coordinate internal communications.
  • Oversee award nominations and support marketing efforts to enhance firm and client profiles.

Benefits

  • Flexible hybrid work environment.
  • Retirement savings plan with employer contributions.
  • Full coverage of benefit premiums by the firm.
  • Access to telemedicine services.
  • Generous wellness allowance covering a variety of health and wellness needs.
  • Personalized training and development programs.
Full Job Description
We are seeking a Client Programs Manager to join our Clients & Markets team. This role is responsible for managing legal directory and awards programs and ensuring the successful delivery of submissions that support the firm's profile and market position.

You will be focusing on:
  • Work with firm leadership to implement a strategic approach to directories and awards, to bolster our brand and reputation nationally and in local markets.
  • Provide advice and guidance to ensure our submissions algin with the firm's strategy and support national and regional growth.
  • Measure performance against our market priorities and competitors.
  • Prepare analysis reports and present quarterly findings and recommendations to leadership.
  • Develop and maintain best practices and guidelines.

Directories
  • Project manage legal directory submissions, including Chambers and Legal 500, including practice and vendor liaison, workback schedules, and internal communications.
  • Provide research, analysis, and recommendations for submissions content and tone.
  • Includes submission drafting, editing, and proofreading, and preparing for directory interviews.
  • Serve as Canadian contact for Global directories team.

Awards
  • Project manage legal professional award nominations to help grow the profile and market position of the firm and select lawyers, and to support clients.
  • Includes nomination drafting, editing, and proofreading.

What you bring to the role:
  • 5+ years of experience in marketing, business development, or a related role in a law firm or professional services environment.
  • Experience developing and managing legal directory and award submissions a significant asset.
  • Demonstrated project management skills with a proven ability to manage multiple priorities under tight deadlines.
  • Ability to build relationships and establish credibility with people across the organization, at all levels.
  • Strong research and writing skills with an aptitude for process analysis and continuous improvement.
  • Excellent verbal and written communication skills, including editing and proofreading experience.
  • Possesses a high level of business acumen and an understanding of client objectives and the marketplace.
  • Bilingual in French and English a strong asset


The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

  • Hybrid work environment
  • Retirement savings plan with employer contribution
  • Benefit premiums paid by the firm
  • Telemedicine services
  • Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
  • Training and development programs based on your interests and needs


The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.
Toronto: $111,600 - $137,800Ottawa: $109,000 - $134,600Vancouver: $109,000 - $134,600

Please note that this job posting is being advertised to fill an existing vacancy.

About Norton Rose Fulbright

Norton Rose Fulbright is a global law firm that provides legal services in various areas such as banking and finance, corporate, M&A, dispute resolution and litigation, intellectual property, real estate, and tax. The firm has more than 50 offices across the world and has a strong presence in the Americas, Europe, Asia Pacific, Africa, and the Middle East. Norton Rose Fulbright has a diverse client base that includes financial institutions, energy companies, infrastructure developers, and government entities. The firm is known for its innovative approach to legal services and has been recognized for its commitment to diversity and inclusion.
Learn more about Norton Rose Fulbright
Size
7,000 employees
Industry

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