Client Program SpecialistPosition SummaryThe Client Program Specialist partners with physician-led nonprofit associations to deliver exceptional management services that support governance, membership, meetings, communications, and operational excellence. The position serves as a trusted resource for volunteer leaders while managing multiple projects, improving business processes, supporting annual meetings, and collaborating across departments to ensure outstanding client service.
Role and ResponsibilitiesClient & Association Management- Support assigned nonprofit associations by coordinating governance, membership, communications, and operational activities.
- Serve as a primary point of contact for volunteer leaders, boards, councils, and committees.
- Ensure compliance with bylaws, policies, and applicable regulations.
- Build trusted relationships through proactive communication and exceptional customer service.
Project & Program Management- Manage multiple client programs from planning through execution.
- Develop project plans, timelines, documentation, and operational resources.
- Identify opportunities to streamline processes and improve efficiency.
- Coordinate cross-functional work with internal teams.
Database & Operational Support- Maintain accurate membership and meeting data in association databases.
- Coordinate with IT and Accounting to resolve system issues and support business processes.
- Pro,cess registrations, dues, financial transactions, and reconciliations.
- Prepare reports and maintain data integrity.
Meetings & Member Experience- Coordinate logistics for meetings, webinars, and educational programs.
- Support onsite meetings, registration, exhibitors, and committee activities.
- Respond to member inquiries with professionalism and accuracy.
- Assist with abstracts, awards, and program planning activities as assigned.
Qualifications, Skills, and Education Requirements- Bachelor's degree preferred or equivalent professional experience.
- Experience supporting nonprofit associations, membership organizations, or complex client programs preferred.
- Strong organizational, project management, and multitasking skills.
- Excellent interpersonal, written, and verbal communication skills.
- Proficiency with Microsoft Office and experience using CRM or association management systems.
- Ability to travel to 2-3 out-of-state meetings annually, including occasional weekends.
Work Environment- This position follows a hybrid schedule, with 3 in-office days per week at our San Francisco headquarters.
Additional Requirements- Ability to lift up to 35 pounds.
- Ability to travel approximately 6-12 days annually.
- Eligibility for up to two remote days per week with manager approval.
Compensation and BenefitsSalary: $92,617 annuallyThis position includes a comprehensive benefits package including medical, dental, and vision coverage, HSA/FSA options, commuter benefits, life and disability insurance, employee assistance programs, wellness initiatives, and additional employee perks.
