Role Overview- The Client Partner is a senior, strategic leader within the Revenue department, responsible for owning and expanding high-value client relationships.
- You are a commercial driver responsible for meeting specific sales quotas and revenue goals.
- You will act as a primary advisor to C-suite stakeholders at enterprise brands, ensuring they receive maximum value while proactively uncovering expansion opportunities.
- You are expected to bring strategic ideas to the table that impact the client's journey on unified commerce.
Key Responsibilities- Own a formal sales quota, responsible for hitting defined revenue targets and pipeline goals.
- Lead annual and quarterly account planning sessions to identify white-space opportunities and strategic growth paths within existing accounts.
- Identify, develop, and close new sales opportunities, upsells, and cross-sells.
- Partner with leadership to develop complex proposals, pricing models, and contract negotiations.
- Serve as a trusted advisor to stakeholders, translating business challenges into actionable service solutions.
- Set the long-term vision for assigned accounts, aligning internal delivery teams with the client's overarching global business goals.
- Proactively surface account risks and navigate complex organizational structures to resolve issues and ensure long-term retention.
Qualifications- 5+ years of experience in client partnership, account management, or consultative sales, specifically within a high-growth agency or consultancy environment.
- Experience managing and growing $1M+ revenue accounts and meeting/exceeding individual sales quotas.
- Demonstrated experience working with large global brands and navigating the complexities of global enterprise structures.
- High level of comfort and "presence" when presenting to and negotiating with C-suite executives (CMO, CTO, COO).
- Deep understanding of current trends in unified commerce and the broader digital commerce ecosystem
- Proven ability to build and execute comprehensive account plans that drive multi-year growth.
- Knowledge of the Shopify ecosystem is a bonus.
Benefits & Perks- Ongoing professional development through training programs, certifications, and peer mentorship
- Hybrid work model depending on role, with a Granville Island office and free on-site parking
- Flexibility in work hours designed to accommodate appointments and personal responsibilities
- Comprehensive health and dental coverage in Canada, plus a health spending account
- Paid office closure between Christmas and New Year's
- Regular team culture events, stocked office snacks, and a dog friendly workplace
- Performance based bonus opportunities for full-time employees
The pay range for this role is:
150,000 - 175,000 CAD per year (Vancouver)
