What Makes This Role Great: - High-Impact Role with Clear Growth Opportunity: You'll play a key role in expanding Rodan's footprint by building strong client relationships and identifying new business opportunities. With a focus on both strategic growth, solution-based selling, and operational excellence, your efforts will directly impact revenue and client success across the energy sector.
- Promote Solutions That Make a Difference:You'll represent trusted energy solutions that help clients reduce costs, improve reliability, and meet their sustainability goals. This is your chance to make a real impact by solving meaningful challenges in a fast-changing industry.
- Poised for Personal and Professional Growth: This is more than just account management - it's a launchpad for growth. As Rodan expands across Canada and the U.S., you'll have the opportunity to grow your territory, your earnings, and your career.
- High Autonomy, Backed by Support:You'll have the opportunity to manage your pipeline and accounts in your own style with the support of a collaborative team, sales leadership, and marketing resources. We give you the tools and trust you need to succeed.
- Resources for Success:Access to a strong CRM, marketing support, technical subject matter experts, and an operations team that ensures smooth service delivery-so you can focus on building relationships and closing deals.
Key Responsibilities: - Build and maintain strong relationships at both site and corporate levels, acting as the customer's internal advocate.
- Drive upsell and cross-sell opportunities within existing accounts, with a focus on growth and retention.
- Maintain a high retention rate and proactively renew contracts.
- Manage a multi-million ARR portfolio and ability to prioritize across key, mid-market, and regional accounts.
- Support onboarding and educating clients on Rodan's offerings, ensuring smooth transitions from sales to account management.
- Bring a collaborative attitude when coordinating with sales, marketing, technical operations, field services, and energy markets to resolve client issues and deliver solutions.
- Maintain accurate CRM records and ensure data quality.
- Represent Rodan at industry events and stay informed on market trends.
- Develop account plans and maintain regular touchpoints based on account tiers.
- Navigate internal systems and processes to solve customer problems, often requiring cross-team collaboration.
- Advocate for the customer internally, ensuring timely responses and brand-aligned service delivery.
Key Requirements: - 5+ years of experience in customer success, account management, or sales roles.
- Track record of meeting multi-million ARR retention quota along with driving new business.
- Track record of managing a large number of accounts and streamlining segmentation based on business value.
- Experience in the energy, utilities, or oil & gas sectors preferred, but also open to candidates with experience in complex solutions.
- Familiarity with field services, metering, and data submission workflows is a plus.
- Strong emotional intelligence and customer-centric approach.
- Ability to self-learn technical concepts and reduce reliance on internal support.
- Clear and concise communication, especially in high-stakes or escalated situations.
- Valid driver's license.
- Location: Hybrid - Mississauga HQ (3 days per week expected)
Rodan Benefits Include: - Competitive salary and bonus
Apply Now:If you're a strategic leader passionate about innovation and driving growth in a rapidly evolving industry, we want to hear from you!
