What does a Client Partner Lead do at WPP Production?As a Client Partner Lead at WPP Production Health Studios, you are a critical leader responsible for both driving the successful delivery of complex production programs for a dedicated therapeutic area or client portfolio and mentoring a high-performing team of Client Partners.
You will oversee the high-volume execution of content and production deliverables, maintaining robust relationships with key client stakeholders and agency partners (mid-to-senior level). You will be accountable for achieving operational excellence, ensuring successful high-quality project delivery, and fostering organic growth within your assigned accounts. This role demands a blend of strong team leadership, industry expertise, and a keen ability to deliver high-quality, compliant content in a fast-paced environment, often stepping in for direct project oversight on highly critical or complex initiatives.
More importantly, you are a trusted client advisor - managing their expectations, informing them of progress, and developing recommendations that help them meet their executional and strategic goals.
The Client Partner Lead will primarily sit on-site with the team/clients in Titusville, NJ and/or Horsham, PA. 2-3 days a week onsite required.
ResponsibilitiesClient Partnership:- Cultivate and maintain robust, trusted relationships with key client stakeholders (e.g., Project Owners, Brand Managers, Marketing Directors) and their agency partners, acting as the primary point of contact for day-to-day strategic and operational needs.
- Champion the client's business needs, aligning WPP Production's solutions with their tactical priorities and long-term goals.
- Serve as the first point of escalation for complex project challenges or client satisfaction issues, proactively driving diplomatic and effective solutions.
- Proactively identify and nurture organic growth opportunities within assigned accounts and therapeutic areas, ensuring WPP Production remains an integral partner.
Delivery & Operational Excellence:- Oversee the successful coordination and execution of multiple, high-volume production projects (digital, print, video, social, etc.) within the designated therapeutic area, ensuring timely delivery of priority tactics.
- Provide hands-on management and direct oversight for highly complex, critical, or priority projects as needed, guaranteeing their successful and timely completion.
- Drive accountability and help ensure executional excellence and stringent quality assurance across all deliverables, collaborating effectively with offshore and internal teams.
- Maintain fiscal responsibility for all projects under your team's purview, overseeing budget management, providing accurate financial updates, and collaborating on monthly forecasting inputs.
Team Leadership & Development:- Oversee team activities, assist with workload delegation, and provide regular feedback to ensure optimal team performance and successful project delivery.
- Guide the team in adhering to established processes and best practices, encouraging resilience and adaptability amidst evolving client and production demands.
- Lead and mentor a team of Client Partners, fostering a culture of accountability, continuous learning, and solution-oriented thinking.
Who You Are- A Proactive Problem-Solver: You anticipate challenges, devise effective solutions, and know when to escalate issues for optimal course correction.
- A Collaborative Leader: You foster an encouraging and comfortable team environment, guiding adherence to best practices while promoting adaptability.
- Optimistic & Resilient: You possess the grit to navigate complex situations, maintaining a positive outlook and inspiring your team.
- Ego-less & Supportive: You're ready to contribute wherever needed, prioritizing team success and client satisfaction above all.
- A Strategic Thinker: You have a growing understanding of the bigger picture for client strategic priorities, aligning outcomes with client business objectives and identifying future opportunities.
Minimum Requirements:- 6+ years of progressive client-facing account and/or project/delivery management experience in advertising or marketing communications, with at least 4 years focused on managing digital and 360 campaigns (digital, print, video, social, etc.).
- Demonstrated experience working effectively with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices.
- Strong understanding of design, development, and production processes for omnichannel delivery (website, print, email, social media, video).
- Self-driven with proven experience working with cross-functional client stakeholders and multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices.
- Excellent attention to detail and strong written and verbal communication skills.
- High Emotional Intelligence (EQ) with the ability to understand and motivate team members.
- Proficiency in MS Office products.
- Availability to travel to the Titusville, NJ or Horsham, PA Offices on a 2-3 times a week on a hybrid schedule.
Preferred Qualifications:- Pharmaceutical Focus (Desired):Familiarity with the complexities and regulations within pharma marketing content and its production, including an understanding of pharmaceutical review submissions, is a significant plus.
- Technical Acumen:Good understanding of design, development, and production for omnichannel delivery, including web standards, user-centered design, optimization, and search practices.
- Software Proficiency:Proficiency in Adobe, MS Office products and familiarity with CRM systems (e.g., Salesforce Marketing Cloud).
- Strong understanding of emerging web standards, user-centered design, optimization, and search practices.
- PMP certification or successful implementation of Agile methodologies.
The base salary for this position at the time of this posting may range from $60,000 to $140,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click [here] for more details
#LI-LV1 #LI-Hybrid
