Location: Candidate can be located anywhere is the Continental US - RemotePosition As a Client Partner III, you are the strategic and commercial owner of post-sale customer relationships. You are accountable for retention and expansion revenue across your portfolio of enterprise accounts. You guide clients through adoption and growth of SmartSense and Jolt solutions, ensuring they achieve measurable operational and financial outcomes. You partner closely with Customer Success, Sales, and Product to drive adoption, identify expansion opportunities, and influence long-term customer strategy.
What You Will Do - Own and drive expansion revenue across your book of business, including upsell, cross-sell, and renewals.
- Align SmartSense solutions to customer business outcomes, driving adoption, ROI, and long-term value.
- Identify, recommend, and close upsell and cross-sell opportunities in partnership with Sales teams.
- Facilitate executive-level business reviews, trainings, and regular check-ins to ensure continued success.
- Serve as the voice of the customer internally, influencing product development, best practices, and roadmap priorities.
- Manage escalations and coordinate cross-functional resolution with Product, Support, and Operations teams.
- Develop strategic account plans that capture growth opportunities and operational improvements.
- Mentor and collaborate with other team members to scale customer success practices.
- You will help define and scale best practices for managing and growing enterprise accounts.
Who You Are and What You Bring- Proven track record of growing and retaining enterprise accounts through measurable business impact
- Comfortable influencing Director through C-suite stakeholders and driving executive alignment
- Strong project management, organizational, and communication skills.
- Comfortable balancing multiple priorities and accounts in a fast-moving environment.
- Collaborative team player with mentoring and leadership experience.
- Knowledge of enterprise-level operations within the FoodService and/or Healthcare sectors is required.
- Familiarity with SaaS, IoT, or enterprise software solutions is a bonus.
- Up to 50% travel for key customer meetings or team events.
*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.
Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated total compensation range for this role is $160,000 - $250,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
