As a Client Partner, you are the strategic and commercial owner of post-sale customer relationships. You are accountable for retention and expansion revenue across your portfolio of enterprise accounts. You guide clients through adoption and growth of SmartSense and Jolt solutions, ensuring they achieve measurable operational and financial outcomes. You partner closely with Customer Success, Sales, and Product to drive adoption, identify expansion opportunities, and influence long-term customer strategy.
What You Will Do - Own and drive expansion revenue across your book of business, including upsell, cross-sell, and renewals.
- Align SmartSense solutions to customer business outcomes, driving adoption, ROI, and long-term value.
- Identify, recommend, and close upsell and cross-sell opportunities in partnership with Sales teams.
- Facilitate executive-level business reviews, trainings, and regular check-ins to ensure continued success.
- Serve as the voice of the customer internally, influencing product development, best practices, and roadmap priorities.
- Manage escalations and coordinate cross-functional resolution with Product, Support, and Operations teams.
- Contribute to and maintain account plans that capture growth opportunities and operationa lpractices
- Collaborate with team members and contribute to shared best practices
- You will apply established best practices for managing and growing enterprise accounts
Who You Are and What You Bring- Demonstrated ability to grow and retain accounts
- Comfortable engaging Director-level and above stakeholders, with growing executive presence
- Strong project management, organizational, and communication skills.
- Comfortable balancing multiple priorities and accounts in a fast-moving environment.
- Collaborative team player with mentoring and leadership experience.
- Knowledge of enterprise-level operations within the FoodService and/or Healthcare sectors is required.
- Familiarity with SaaS, IoT, or enterprise software solutions is a bonus.
*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.
Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $90,000 - $105,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
