Client Marketing Manager:Lantern is looking for a Client Marketing Manager to own our client reference and client advisory programs - building and nurturing an active pool of engaged client advocates who help bring Lantern's story to life for prospects and the broader market. This person will serve as the key point of coordination between our clients and Customer Success, partnering closely with CS to surface advocacy opportunities, manage client requests, and keep the client experience seamless across every touchpoint. Ultimately, this role exists to deepen client relationships and turn them into one of Lantern's most powerful growth levers - driving pipeline, expansion revenue, and deal velocity across the client lifecycle.
Location: New York, NY | Travel Required
Responsibilities:
- Own and grow Lantern's client reference program, building a strong, active pool of client advocates over time
- Run Lantern's client advisory program, a recurring forum that keeps clients engaged and connected to relevant opportunities
- Act as the key point of coordination for client requests, working in lockstep with Customer Success
- Partner with Customer Success to accelerate upsell, expansion, and deal velocity across the client lifecycle
- Build and maintain high-touch, hands-on client relationships that fuel pipeline and revenue growth
Requirements:
- Bachelor's degree or equivalent experience
- 7+ years of experience in B2B marketing, client marketing, or account/relationship management - ideally within healthcare or SaaS
- Required proficiency in Salesforce, Highspot, and AI tools (Claude)
- Proven experience managing external client relationships and partnering cross-functionally with Customer Success
Strong Candidates will:
- Move Fast: Acting with urgency to respond to client and business needs
- Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
- Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
- Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
- Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
- Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals
Benefits- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
