Client ManagerJob Summary:You will be responsible for the successful execution of projects along with reaching out to new customers to generate new opportunities.
It is expected that the successful candidate will have a proven track record, is a
professional who is both capable of delivering high-quality technical work and of generating new business through client engagement and sales activitiesRole Overview- Develop and maintain strong long-term relationships with clients and vendors to foster loyalty and encourage repeat business.
- Identify, pursue, and close new business opportunities.
- Represent Salas O'Brien's collective expertise and values in both delivery and growth conversations.
- Meet with customers to develop solutions to their current and potential problems.
- Work closely with planner / scheduler & Fabrication Supervisors and Sales teams to ensure all parts & prints are ready for Installation.
- Train the workforce in specialty Installation requirements.
- Assist in hiring of local workforce for installation projects.
- Work with field staff on training and exercises to improve skills.
- Ensure safety standards are met, and regular training is administered.
- Manage QC standards and implement improvements where needed.
Business Development- Identify and qualify potential clients and opportunities.
- Develop and present proposals, pitches, and solutions.
- Negotiate contracts and secure new business.
- Maintain and grow existing client accounts.
Service Delivery- Manage project scope, schedule, and deliverables.
- Ensure technical quality and compliance.
- Communicate progress and challenges to clients and internal teams.
- Resolve client issues and maintain satisfaction.
Relationship & Collaboration- Build trust and credibility with clients through authentic, expertise-based engagement
- Collaborate with marketing, technical, and leadership teams to align delivery and growth goal.
- Act as a bridge between technical work and business strategy.
Travel:- Travel will be required to meet with customers and assist with project execution.
Compensation & Benefits: The expected base salary range for this role is $110,000 - $160,000 USD per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location.
This role is also eligible for performance-based bonuses and a comprehensive U.S. based benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Wellness programs and employee assistance resources
- Professional development support
For more information, visit our full benefits overview here.
