OverviewActs as a strategic business partner to our largest or enterprise clients, addressing their HR issues. Maintains ongoing relationships with client contacts and is the primary point of contact for HR service. Works collaboratively with internal partners to ensure quality customer service and support. Manages client activities and develops strong business relationships, retains clients, and works to build revenue.
Responsibilities- Services clients in multiple states in-person or virtually as appropriate and provides expert consultative guidance and HR strategies to large, complex clients to ensure proper resolution of client issues. Partners and collaborates with internal departments and subject matter experts in delivering actionable responses or plans to clients' concerns.
- Provides expert Consultative Guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.
- May support PEO clients with the set-up of EPLI insurance with the assistance of other internal business partners.
- May conduct open enrollment meetings for clients, advising on benefit plan selection and contribution strategies. When applicable, Understand details of benefits and insurance plans related to the PEO co-employer relationship.
- Communicates and interprets HR policies and procedures while independently providing recommendations for any employee relations issue and only utilizes an HR coach when necessary.
- Provides turnover analysis and action planning and offers unemployment escalation assistance.
- Maintains an awareness of HR trends in HR legislation and conducts training based on available resources.
- May act as a mentor for HR Coordinators and Associate Client HR Business Partners.
- Conducts annual HR Strategy Sessions for each client.
- Works with Area Manager to develop client and employee retention strategies.
Qualifications- Bachelor's Degree - Preferred
- 7+ years of experience in HR, or the equivalent combination of education and experience.
- Consideration may be given to a candidate with experience in lieu of a degree.
- Consulting - Preferred
- Leadership - Preferred
- Interpersonal Communications - Preferred
- Communication - Preferred
- Customer Service - Preferred
- Product Knowledge - Preferred
- Client Services - Preferred
- Account Management - Preferred
- Ethernet Physical Layer - Preferred
- Technical Requirements - Preferred
- Customer Service Management - Preferred
- Human Capital Management (HCM) - Preferred
- Business Strategies - Preferred
- Expectation Management - Preferred
- ADP TotalSource PEO Services - Preferred
Compensation In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $74,077.67 - $116.407.76 annually + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex ValuesAct with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you?- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
