Blackbaud, Inc.

Manager Implementation Services Corporate Impact

Blackbaud, Inc. • $101K — $132K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in software implementation or related SaaS roles.
  • 2-4 years of experience in people leadership or team management.
  • Proven track record managing complex SaaS or enterprise software implementations.
  • Strong project management and problem-solving abilities.
  • Excellent communication and stakeholder management skills.
  • Familiarity with AI and automation tools for enhancing operational efficiency.
  • Ability to drive innovation and process improvements.

Responsibilities

  • Lead and develop a team of Implementation Consultants and Project Managers to foster high performance.
  • Ensure consistent execution of implementation methodologies for client success.
  • Drive timely project completion and customer readiness to maximize solution adoption.
  • Act as an escalation point for complex project issues and client concerns.
  • Collaborate with Customer Success to ensure smooth transitions post-implementation.
  • Refine processes and tools to improve implementation scalability and efficiency.
  • Analyze performance indicators to support continuous improvement initiatives.

Benefits

  • Medical, dental, and vision insurance
  • Remote-flexible work environment
  • Wellness programs
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous parental leave
  • Donations for Doers program
  • Pet insurance and legal identity protection
  • Tuition reimbursement program
Full Job Description
Position Overview

The Implementation Manager is responsible for leading a team of Implementation Consultants and Project Managers focused on delivering successful client implementations, accelerating time-to-value, driving solution adoption, and ensuring long-term customer success. This role combines people leadership, operational management, project oversight, and process improvement to ensure implementations are executed consistently, efficiently, and in alignment with client expectations.

As a leader within Professional Services, the Implementation Manager serves as a coach, mentor, and escalation point while partnering closely with Customer Success, Product, Sales, and Support teams to continuously improve implementation outcomes, operational excellence, and customer satisfaction.

Responsibilities

Team Leadership & Development
  • Lead, mentor, and develop a team of Implementation Consultants and Project Managers, driving accountability, collaboration, and high performance.
  • Provide ongoing coaching, performance feedback, and development opportunities focused on consulting, project management, customer engagement, and solution expertise.
  • Coach team members on the effective and responsible use of AI-powered tools to improve productivity, knowledge sharing, problem-solving, and service delivery.

Implementation Delivery & Customer Success
  • Ensure successful deployment of Blackbaud Corporate Impact solutions through consistent execution of implementation methodologies and best practices.
  • Drive timely project completion, customer readiness, solution adoption, and successful go-live outcomes.
  • Monitor project health, implementation quality, customer satisfaction, resource utilization, and delivery metrics.
  • Act as an escalation point for complex projects, customer concerns, and implementation challenges.
  • Partner with Customer Success Managers to ensure a seamless transition from implementation to ongoing adoption and account management.
  • Support strategic initiatives that improve implementation quality, accelerate time-to-value, and increase customer outcomes.

Operational Excellence & Innovation
  • Develop and refine implementation processes, standards, tools, and methodologies to improve scalability, consistency, and efficiency.
  • Leverage AI-powered tools, automation, and emerging technologies to enhance implementation delivery, reduce administrative overhead, improve reporting, and optimize team productivity.
  • Analyze key performance indicators including implementation timelines, customer satisfaction, adoption, utilization, and project quality to drive continuous improvement.
  • Champion a culture of innovation by encouraging experimentation and adoption of new technologies that improve customer and team outcomes.

Cross-Functional Collaboration
  • Partner with Sales, Solution Engineering, and Customer Success teams to support project scoping, implementation planning, and customer onboarding.
  • Collaborate with Product and Engineering teams to provide implementation feedback, client insights, and recommendations for product enhancements.


Qualifications

Required
  • 5-7 years of experience in software implementation, professional services, project management, customer success, or related SaaS delivery roles.
  • 2-4 years of people leadership or team management experience.
  • Experience managing complex SaaS, CSR, grantmaking, employee engagement, or enterprise software implementations.
  • Strong project management, organizational, and problem-solving skills.
  • Excellent communication, presentation, and stakeholder management abilities.
  • Experience utilizing AI, automation, or productivity technologies to increase operational efficiency, improve delivery processes, or enhance customer outcomes.
  • Demonstrated ability to identify opportunities for innovation, process improvement, and operational transformation.

Preferred
  • Experience with CSRconnect®, GrantsConnect®, corporate social responsibility programs, employee engagement platforms, grantmaking solutions, or similar technology platforms.
  • Experience with Salesforce, Certinia (FinancialForce), Microsoft 365, SharePoint, Smartsheet, Power BI, or similar business systems. Familiarity with generative AI tools.
  • Familiarity with implementation methodologies, change management, and process improvement practices.
  • Experience working with enterprise or mid-market clients.
  • Knowledge of corporate social impact, philanthropy, workplace giving, volunteering, or nonprofit operations.


The starting base pay is $101,900.00 to $132,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:
  • Medical, dental, and vision insurance
  • Remote-flexible workforce
  • Wellness Programs
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Donations for Doers
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program

About Blackbaud, Inc.

Blackbaud is a cloud computing provider that serves the social good community—nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration. Blackbaud's flagship product is a fundraising SQL database software, Raiser's Edge. Revenue from the sale of Raiser's Edge and related services accounted for thirty percent of Blackbaud's total revenue in 2012. Other products and services include Blackbaud Enterprise CRM, Altru, Financial Edge, Education Edge, Blackbaud NetCommunity, eTapestry, Luminate Online, Luminate CRM, Friends Asking Friends. In addition, Blackbaud offers consultancy services to nonprofit organizations. Blackbaud was founded in 1981 by Anthony Bakker. The company is headquartered in Charleston, South Carolina. It has regional offices in Austin, Texas; Plano, Texas; St. Paul, Minnesota; and Bedford, New Hampshire. Internationally, Blackbaud has offices in London, England; Sydney, Australia and Glasgow, Scotland. Michael Gianoni is Blackbaud's CEO.
Learn more about Blackbaud, Inc.
Size
3,600 employees
Market Cap
$3 billion
Industry
Information Technology
Net Income
$7.7 million
Founded
1981
5 Year Trend
+4.9%
Revenue
$913.2 million
NASDAQ
BLKB
* Ladders Estimates

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