7+ years of insurance account management experience, focusing on complex benefits.
In-depth knowledge of Life & Health insurance products and their markets.
Strong ability to develop relationships with executive clients and carrier partners.
Excellent strategic thinking skills with a focus on book profitability management.
Proficient in AMS360 or similar agency management systems.
Active insurance licenses in Property & Casualty and/or Life & Health are required.
Preferred advanced certifications include CIC, CRM, and CPCU.
Responsibilities
Serve as the main contact and trusted advisor for complex multi-location benefit accounts.
Develop customized service plans and risk management strategies for clients.
Lead client meetings and provide expert advice during strategy sessions.
Collaborate with team members to implement cohesive service and growth strategies.
Manage the entire renewal process, from strategy through to execution and negotiation.
Analyze the business book to drive revenue growth and ensure profitability.
Identify opportunities for cross-selling and coordinate offerings with internal teams.
Benefits
Comprehensive medical, dental, and vision plans.
Life insurance and AD&D coverage.
Flexible spending accounts (FSA) and health savings accounts (HSA).
Accident and critical illness insurance options.
Hospital indemnity and supplemental health insurance benefits.
Employee assistance program (EAP).
Pet insurance coverage available.
11 paid holidays throughout the year.
Flexible paid time off (PTO) policy.
401K retirement plan options.
Full Job Description
Job Description
Duties and Responsibilities:
Client Relationship Management & Strategy
Serve as the lead point of contact and trusted advisor for a portfolio of complex, often multi-location or multi-line benefit accounts.
Develop tailored service plans and risk management strategies in alignment with each client's industry, risk tolerance, and business objectives.
Lead client meetings, renewal strategy sessions, and coverage consultations, providing expert-level advisement and advocacy.
Collaborate closely with producers and practice leaders to present unified service and growth strategies.
Actively manage the renewal process from strategy to execution, including marketing, proposal development, and policy negotiations.
Book Management & Profitability
Strategically analyze assigned book of business to ensure revenue growth and account profitability.
Proactively identify cross-sell opportunities and gaps in coverage; coordinate with internal teams and producers to offer complementary insurance lines.
Monitor carrier performance, pricing trends, and market conditions to inform placement decisions and negotiate optimal terms.
Ensure accurate and timely updates in AMS360 and all related systems for policy changes, notes, and documentation.
Identify underperforming accounts and create action plans to improve margins or address servicing issues.
Operational Excellence
Provide technical support and guidance to Client Managers and junior team members as needed.
Act as a subject matter expert and resource in internal planning sessions, special projects, or escalated client service issues.
Maintain strong knowledge of industry regulations, carrier appetites, and best practices in Life & Health lines.
Ensure service delivery aligns with agency standards, regulatory requirements, and client expectations.
Qualifications
7+ years of experience in insurance account management, with a demonstrated focus on complex benefit accounts.
Deep understanding of Life & Health insurance products, markets, and strategies. Proven ability to build and maintain strong relationships with executive-level clients and carrier partners.
Strong strategic thinking, analytical skills, and business acumen with the ability to manage book profitability. Exceptional communication, negotiation, and presentation skills.
Proficient in AMS360 or comparable agency management systems.
Active insurance licenses in applicable lines (P&C and/or L&H) required.
Advanced industry certifications such as CIC, CRM, CPCU strongly preferred.
