Responsibilities:- Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors.
- Operate as the lead point of contact for any and all matters specific to your accounts.
- Work with LotusFlare's product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment.
- Build and maintain strong, long-lasting customer relationships.
- Coordinate with 3rd parties who may be involved in a solution delivery.
- Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers.
- Manage testing, production releases, and project handover to customer support and operational teams.
- Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business.
- Support project management activities, ensuring issues are documented and addressed.
- Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas.
- Aid in product design and product development.
- Build a team and lead a team of client engagement managers serving our clients.
Requirements:- Bachelor's degree from a top-tier university; advanced degree or MBA is preferred.
- 5+ years of experience in management consulting, enterprise software, or startups.
- Deep expertise in industries such as mobile and fixed telecommunications, media and technology.
- Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus.
- Functional knowledge, including but not limited to strategy, project management, and product management.
- Proven track record of performance leading delivery of complex digital solutions, on time and within budget.
- Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs.
- Demonstrated leadership ability in an international team environment.
- Initiative taker, eager to break new ground, create opportunities for others, and a quick learner.
- Comfort and experience with cross-organizational communication; excellent written and verbal communication skills
- Willingness and ability to travel
Benefits we have for you:- Competitive salary package
- Paid lunch (In the office)
- Private healthcare
- Yearly bonus
- Training and workshops
- Top-of-the-class engineers to learn from and work with
Department Operations and Delivery Locations Toronto, Canada
