S&P Global, Inc

Client Development Manager

S&P Global, Inc • $98K — $140K *
Houston, TX 77084In-Person
Energy & Utilities
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of sales experience in commodities or financial industry
  • Strong understanding of the oil and gas sector with cross-department communication skills
  • Familiarity with Energy or Platts products preferred
  • Experience with real-time services like Bloomberg or ICE is a plus
  • Excellent communication and presentation skills
  • Proven leadership in managing multinational accounts with cultural awareness
  • Strong customer relationship management skills at multiple account levels
  • Proficient in Salesforce, Word, Excel, and PowerPoint

Responsibilities

  • Act as the primary contact for strategic accounts, ensuring excellent customer experience
  • Balance long-term account strategy with immediate execution needs
  • Build and maintain meaningful relationships with key stakeholders
  • Leverage internal resources to create measurable customer value
  • Gather strategic insights and resolve issues collaboratively
  • Coordinate service delivery and maintain high service levels
  • Facilitate internal involvement to support client goals
  • Monitor account health and guide engagement plans based on insights

Benefits

  • Access to an annual incentive plan
  • Comprehensive employee benefits package
  • Opportunities for professional growth and development
  • Dynamic work environment in a seasoned team
  • Travel opportunities for regional engagements
Full Job Description
About the Role:

Grade Level (for internal use):
12
TheRole: Client Development Manager

The Team: The Client Development Manager is an experienced senior-level position within a team that leverages expertise in physical commodity markets to strengthen customer relationships and help customers realize bottom-line benefits from Energy products. Because of the breadth of knowledge, the CDM brings to each relationship, customers view the role as a guardian of the strategic customer relationship, orchestrating the deployment of company-wide resources to deliver value to Commodity Insights accounts. CDM is responsible for developing and maintaining long-term relationships with a defined customer base to ensure consistently high levels of customer satisfaction.

Responsibilities and Impact: Providing the customer with an advocate who provides support and collaboration with products and services from Energy. Increase broader adoption of existing and new services as well as the retention of existing business. As the customer advocates, they must also provide actionable customer feedback that will enhance Energy products and services to earn client business.

  • Primary point of contact for the account, owning the overall customer experience with Energy or Platts. Ensures the relationship is managed proactively and consistently at a high standard.
  • Balances strategic, long term account priorities with day-to-day execution. Maintains alignment between what the customer needs now and what will drive value in the future.
  • Builds meaningful, lasting relationships with key and influential customer stakeholders. Develop trust through consistent engagement and follow through.
  • Navigates effectively across the customer's organization and leverages internal cross functional resources to create measurable value. Coordinates the right expertise from across the business to address customer priorities.
  • Maintain continuous investigative and collaborative contact with customers to gather strategic insight into their business. Identify issues, uncover underlying or unrecognized problems, and help define practical solutions.
  • Coordinates with internal functions and third parties to ensure service levels are met and value-added offerings are delivered. Works to ensure customer needs are consistently addressed.
  • Acts as a broker of capabilities and services for the client, advocating internally to support the customer's goals. Facilitates involvement from Sales and other teams to deliver shared outcomes for both the client and Energy or Platts.
  • Understands how the customer uses products and services and helps define potential use cases and opportunities for enhancements. Applies insight to support adoption of relevant innovations that benefit the customer.
  • Monitors and reports on the health of the relationship with strategic accounts. Use these insights to guide engagement plans and ensure ongoing satisfaction.


Lead Generation - Driving Increased Usage and Adoption of New Services
  • Plays an instrumental role in the early stages of the sales cycle and account growth by researching the customer's business, identifying and qualifying leads, and partnering with Sales to negotiate and close opportunities.
  • Promotes non-benchmark services and helps surface product development needs by coordinating across functions within the customer organization. Use industry knowledge to contribute relevant input to product launch and marketing plans.
  • Proactively identifies cross selling and upselling opportunities to expand the customer's footprint.
  • Drives engagement with product demonstrations across the customer organization to support evaluation, understanding, and adoption.
  • Handles incremental sales and incoming orders, partnering with the sales administrator or client services to ensure smooth processing.


Retention
  • Works in close collaboration with Commercial Managers to align renewal priorities and protect the installed base.
  • Prevent cancellations and mitigates risk by ensuring existing clients continue to derive clear, measurable value from Energy or Platts services.
  • Ensures clients maximize value from enterprise-wide licenses to maintain loyalty by working closely with Commercial Managers, Client Development Managers across all regions, Analytical Managers, Customer Support, Specialists, and other relevant teams to drive increased usage and broader adoption.


Reporting
  • Communicates potential client and market shifts, changes in sentiment, and emerging customer needs to the appropriate internal stakeholders.
  • Monitors and reports on Energy or Platts service usage levels to track adoption and performance.
  • Contributes to the Account Plan and supports its implementation through day-to-day execution and follow-up.
  • Partners with other CDMs across regional boundaries to ensure the customer account plan is developed and executed consistently and effectively.
  • Provides clear updates on status, risk, opportunities, and product development needs.
  • Salesforce with relevant client activity and interaction details.
  • Keeps all team members informed on client interactions and key outcomes for each account.


Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $98,000-$140,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees, please click here.

Basic Qualifications:
  • Demonstrated sales experience, ideally within the commodity or financial industry, or in roles supporting pricing reporting agencies.
  • Strong understanding of the oil and gas industry with the ability to communicate effectively across front, middle, and back-office stakeholders, including analysts and strategy teams.
  • Prior experience using Energy or Platts products is preferred.
  • Prior experience with Refinitiv, Bloomberg, Marketview (Enverus), DTN, ICE, or similar real time services is preferred.
  • Excellent verbal and written communication and presentation skills, with the ability to distill, summarize, interpret, and clearly explain information to make it actionable for customers.
  • Proven leadership experience managing multinational and/or strategic accounts, with demonstrated cultural awareness and relevant regional experience.
  • Strong customer relationship management skills, including the ability to build and maintain relationships at multiple levels within strategic accounts.
  • Highly developed planning and organizational skills, including the ability to prioritize effectively and consistently meet deadlines.
  • Proficiency with key business systems and tools such as Salesforce, Word, Excel, and PowerPoint.
  • Willingness to travel across the region, or to participate in virtual engagements based on organizational guidelines during COVID period.


Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About S&P Global, Inc

S&P Global Market Intelligence is an exclusive analysis and in-depth data in real time for the banking.

S&P Global, Inc Careers

Join the dynamic team at S&P Global, Inc, a leader in providing transparent and innovative financial intelligence and analytics. As a global powerhouse, we are at the forefront of shaping the financial industry, making this an ideal time to advance your career with us. Work You’ll Do At S&P Global, Inc, you will be part of a culture that thrives on diversity, leadership, and professional excellence. Our team is committed to fostering an environment where innovation and growth are not just encouraged but are part of everyday activities. Transform your career with opportunities that place you at the intersection of data, technology, and market insights. Our professionals lead the industry in delivering cutting-edge solutions that address the challenges of today’s global markets. Join our team and collaborate with some of the brightest minds in the industry. With over 20,000 dedicated professionals worldwide, S&P Global, Inc offers a unique platform for professional growth and networking. S&P Global, Inc Jobs and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are eager to drive innovation and lead change. Explore job opportunities in various fields, from financial services to data analysis, and contribute to our mission of providing essential intelligence. Do Innovative Work Be part of a company that values the skills and knowledge of its employees. At S&P Global, Inc, innovation is at the core of what we do. We offer a range of positions that allow you to apply your expertise and push the boundaries of what is possible in the financial sector. Internship Programs Kickstart your career with an internship at S&P Global, Inc. Our internships provide invaluable workplace experience and a chance to develop key skills that will aid you in your professional journey. Interns at S&P Global, Inc are crucial team members, working on projects that directly impact our business and clients. Benefits and Growth S&P Global, Inc is dedicated to the growth and development of its employees. We offer comprehensive benefits designed to enhance your life and well-being. From advanced career development programs to leadership training, we provide the tools necessary for you to succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Whether you are starting your career or looking to take it to the next level, S&P Global, Inc offers a range of job opportunities and career paths. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at S&P Global, Inc. S&P Global, Inc is not just a company—it’s a place where you can make a difference. Join us and help shape the future of the financial world.
Learn more about S&P Global, Inc
Size
22,850 employees
Market Cap
$107.6 billion
Industry
Finance & Insurance
Net Income
$2.3 billion
Founded
1888
5 Year Trend
+7.9%
Revenue
$7.4 billion
NASDAQ
SPGI
* Ladders Estimates

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