NTT DATA Services

Client Delivery Manager - P&C Industry - HYBRID

NTT DATA Services • $120K — $145K *
Philadelphia, PA 19120Hybrid
Finance & Insurance
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 10 years in a delivery management role managing multi-practice accounts
  • 10 years of experience with application development, maintenance operations, global delivery
  • 5+ years of experience with C Suite level interaction
  • 5+ years of experience with implementing transformation, automation, AI
  • 5+ years knowledge of the P&C industry and relevant software products such as Guidewire and Duck Creek

Responsibilities

  • Lead practice delivery executives, driving account governance and client satisfaction
  • Protect and grow revenue by avoiding competitive renewals and fostering growth opportunities
  • Enhance client management, leveraging technology for a competitive edge
  • Collaborate with Client Executives to strengthen customer relationships and mitigate risks
  • Negotiate executable contracts meeting SLAs and financial performance
  • Deliver a large Insurance account's P&L, managing revenues, costs, and margins
  • Forecast account revenue, cost, and margin accurately

Benefits

  • Hybrid work model with onsite requirements 3-4 days per week
  • Access to innovation centers and partnerships in a global network
  • Commitment to employee growth and development
  • Involvement in advanced AI and transformation projects
  • Recognition as a strategic leader within both client and company settings
Full Job Description
Req ID: 363851

We are currently seeking a Client Delivery Manager - P&C Industry - HYBRID to join our team in Philadelphia, Pennsylvania (US-PA), United States (US).

Day to Day Responsibilities:
  • Responsible for leading a team of practice delivery executives and leads and drives overall account governance, client satisfaction, delivery excellence and margin growth for a multi-geo, multi-towered enterprise account.
  • Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities.
  • Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change and leverage technology for competitive advantage.
  • Work collaboratively with Client Executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability.
  • Negotiates contracts that are executable and able to deliver SLAs and 'as sold' financial performance.
  • Successfully deliver P&L for a large Insurance account inclusive of revenue, cost, margin, and cost containment goals.
  • Ensure accurate and timely revenue/cost/margin forecasts for the account.
  • Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio.
  • Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), problem solving, etc.
  • Hire, coach, and develop talent to achieve growth, profit, NPS and contractual performance goals.
  • Manage Sales Enablement - ensure tight integration with delivery teams for delivery led sales initiatives.
  • Responsible for sales support and deal accuracy within Insurance
  • Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth.
  • Be recognized as a proactive, influential and strategic delivery leader by the client and within NTT DATA
  • Drive change, enable AI adoption, drive savings in operational spend and discretionary spend through AI.

Minimum Requirements:
  • 10 years in a delivery management role managing multi-practice accounts
  • 10 years of experience with application development, maintenance operations, global delivery
  • 5+ years of experience with C Suite level interaction
  • 5+ years of experience with implementing transformation, automation, AI
  • 5+ years knowledge of the P&C industry and relevant software products such as Guidewire and Duck Creek

This position requires someone to be onsite 3 - 4 days a week

#LI-NorthAmerica

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About NTT DATA Services

NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
Learn more about NTT DATA Services
Size
151,991 employees
Industry
Technical Services
Founded
1988
NASDAQ
NTTDF
* Ladders Estimates

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