Client Data Services Associate based in Louisville, KY or Nashville, TN.
Purpose of the job:The purpose of this role is to act as the
primary contact and liaison between clients and internal teams for our data-related services, ensuring smooth onboarding, proactive communication, and high-quality service delivery.
This role combines
client-facing relationship management with analytical capability, requiring strong communication skills, stakeholder engagement, and the ability to translate data insights into client value.
What you will do:- Serve as the primary point of contact for clients, ensuring professional, responsive, and high-quality communication always
- Build strong relationships with clients through regular interactions, including meetings, calls, and presentations
- Lead client onboarding and implementation of data services, ensuring a seamless client setup experience
- Coordinate and monitor ongoing delivery of data services, driving operational excellence and client success
- This may include, but is not limited to invoice collection, open/close, and payment services
- Act as the customer service interface between the Global Data Operations team and the client
- Prepare and deliver clear service updates and insights to clients via Teams presentations, email, and calls
- Independently or in partnership with clients and/or their Client Managers, identify and resolve customer data issues to promote delivery optimization
- Frequent liaison with internal and external stakeholders throughout both implementation and ongoing delivery
- Other duties as assigned
What we need from you:- Proven experience in a client-facing role (e.g., customer success, account management, client services, or similar)
- Bachelor's degree in a relevant field
- Excellent communication and presentation skills in English - verbal and written; confidence in leading calls and engaging with clients is essential
- Strong stakeholder management skills with the ability to build trust and maintain client relationships
- Confident telephone and virtual meeting presence is a core requirement
- Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & Power Point)
- Strong analytical and problem-solving skills with a focus on translating data into client value
- Ability to effectively manage multiple clients and priorities in a fast-paced environment
What's in it for me?- Welcoming team culture with mentorship and opportunities to develop your skills
- Diverse projects that expand your technical expertise and business knowledge
- Professional development programs and clear pathways for career growth
- Flexible work options designed to support your personal and professional well-being
Ready to make your mark in analytics? Apply today and join a team that's excited to grow with you!
