Salary : $69,601.00 - $110,382.00 Annually
Location : 1301 Piccard Dr Rockville MD 20850 USA
Job Type: Permanent
Job Number:
Department: Department of Health and Human Services
Division: HHS 60 Services to End and Prevent Homelessness Division
Opening Date: 07/27/2026
Closing Date: 8/3/2026 11:59 PM Eastern
FLSA: Exempt

About the Position
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $69,601 to $101,146.80, based on the candidate's qualifications and experience.
What You'll Be Doing
In this role, you will help individuals and families overcome barriers to housing stability by providing client-centered support, service coordination, and housing navigation assistance. You will work collaboratively with participants, landlords, and community partners to promote successful housing placement and long-term stability.
Duties include, but are not limited to:

• Able to identify appropriate housing options for participants and assisting them in navigating the move-in process.
• Addressing barriers to overcome housing
• Offering support through vocational services, community resources, rental payment monitoring, landlord engagement, and crisis resolution.
• Maintaining communication with Montgomery County Health and Human Services, landlords, and property management companies to ensure stability in the community.
• Documenting client communications in a Homeless Management Information System (HMIS) database and updating service plan goals with participants.
• Initiating payment through EICM for Landlord subsidy payments.
• Building relationships with landlords and property management companies.
• Assisting clients with housing applications, lease review, and move-in coordination.
• Ensuring adherence to funding requirements and agency policies.
• Participating in case staffing and multidisciplinary team meetings
• Advocating for clients within the housing and social service systems
• Evening hours maybe required as needed

This position requires the ability to attend meetings or perform work at locations outside the office.
Work Schedule: Flexibility is required, as program activities, client appointments, landlord coordination, or community meetings may occasionally require evening or weekend hours.
Telework: This position may be eligible for limited hybrid telework after the initial training period and in accordance with departmental policies and operational needs.
Minimum Qualifications
Education: Graduation from an accredited college or university with a bachelor's Degree.
Experience: One (1) year of experience in human services that involved substantive client contact and service delivery through direct assistance or referral. This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service.
Substitutions: An equivalent combination of education and experience may be substituted.
Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening.
Preferred Criteria, Interview Preferences
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:??

• Experience providing human services involving client contact and service delivery
• Experience in customer-service-oriented culturally diverse environments
• Experience serving individuals experiencing socioeconomic, legal, or housing instability
• Understanding of Housing First principles
• Clear written cross-cultural communication

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01

MQ Question Client Assistance Specialist (002814)

What is your highest level of completed education?

• N/A
• High School/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Juris Doctor
• Doctorate

02

MQ Question Client Assistance Specialist (002814)

How many years of professional experience do you have in human services that involved direct, substantive client contact and service delivery through direct assistance or referral? This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service and must have required knowledge of the dynamics of trauma and victimization.

• Less than a Year of Experience
• 1 Year Experience
• 2 Year's Experience
• 3 Year's Experience
• 4 Year's Experience
• 5+ Year's Experience

03

Are you a current or former Montgomery County Public Schools employee?

• Yes
• No

04

Select the one response that best describes your experience in human services involving client contact and service delivery.

• I have not provided human services involving direct client contact.
• I have assisted clients under supervision by helping with basic needs, completing simple forms, or providing general information.
• I have independently provided human services including direct client contact, completed assessments, assisted clients with accessing services, and maintained ongoing communication to support service delivery.
• I have provided human services to individuals or families with complex or multiple needs, coordinated services across partners, and supported clients in overcoming significant barriers to stability.
• I have trained others in human service delivery, improved service processes, or supported complex cases requiring coordination with multiple agencies or partners.

05

Please describe the types of client services you provided, the settings where you worked, and your responsibilities in supporting client needs, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area indicate "N/A."
06

Do you have experience working in customer-service-oriented culturally diverse environments?

• Yes
• No

07

Please describe the types of culturally diverse popu