Farmers Insurance Group

Claims Sr Rep Commercial Specialist

Farmers Insurance Group • $60K — $110K *
Phoenix, AZ 85032In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required; Bachelor's degree preferred.
  • 1 year of prior claims or 2 years of related industry experience required.
  • Successful completion of Senior Claims Representative prerequisites, proficiencies, and exams as per unit assignment.
  • Effective communication skills are essential.
  • Must possess a valid driver's license and be bondable.

Responsibilities

  • Investigate assigned cases to determine liability and coverage issues.
  • Negotiate settlements and make payments within prescribed limits.
  • Adjust various types of claims, including bodily injury and property damage.
  • Inspect damaged property and estimate repair or replacement costs.
  • Report theft and fraud losses to the appropriate agencies.
  • Train agents under the Agency Claims Training Program and assist less experienced representatives.
  • Engage in contacts with policyholders, claimants, and various professionals during claims processing.

Benefits

  • Bonus opportunity based on company and individual performance.
  • 401(k) retirement plan.
  • Medical, dental, and vision insurance coverage.
  • Health savings and flexible spending accounts offered.
  • Life insurance provided.
  • Paid time off for vacation and personal use.
  • Paid parental leave program available.
  • Tuition assistance for continued education.
Full Job Description
Job Summary

Investigates, determines liability, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.

Virtual or Hybrid role depending on location from a Farmers Hub.

Essential Job Functions

  • Conducts investigation on assigned cases including complex coverage issues determines liability, identifies subrogation rights, establishes damages, prepares cases for arbitration, reports status, attends settlement conferences as directed, and negotiates settlement (has authority to make payment of assigned claims within prescribed limits).
  • Adjusts all types of claims including bodily injury, property damage, multiple line coverage, property, workers' compensation, and no fault (Colorado and Michigan).
  • Inspects damaged property, and determines claim related damage.
  • Estimates the cost of repair or replacement of damaged or stolen property.
  • Determines and reports on subrogation potential. Initiates the sale of personal property, and miscellaneous salvage items.
  • Reports theft, fraud and arson losses as required to state and industry agencies.
  • Assists and trains agents under the Agency Claims Training Program. Assists in training or less experienced Commercial Claims Representatives.
  • Performs most duties on an individual basis, and work has a direct bearing on Management results.
  • Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
  • Contacts are a major part of activity and include policyholders, claimants, agents, witnesses, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.
  • Analyzes detailed coverage issues and is responsible for complex investigation on litigated and unlitigated cases; reads and understands plaintiff complaints and petitions, insurance contracts and indemnity agreements.
  • Responsible for high dollar exposure in both indemnity and expense. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Performs other functions as assigned.


Physical Actions

  • Bending Pulling Sorting Carrying up to 20 lbs. PushingSpeaking (English) ClimbingReachingStanding Key enteringReading (English)Walking KneelingSeeingWriting (English)


Physical Environment

  • Required job duties are normally performed in a climate- controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.


Education Requirements

  • High school diploma or equivalent required. Bachelor's degree preferred.


Experience Requirements

  • Successful demonstration/completion of the Senior Claims Representative prerequisites, proficiencies, and exams, as required based on unit assignment.
  • External candidates should also have a minimum of one year of prior claims or two years of related industry experience.


Special Skill Requirement

  • Communication Skills Personal Computer Literate Valid driver's license Bondable

Benefits
  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $70,304 - $110,000
    o CO & ME: $60,750 - $95,150
    o HI/IL/MN/VT Only: $60,750 - $101,750
    o MA Only: $60,750 - $101,750
  • o MD & VA: $60,750 - $101,750
    o DC/NJ/NY/OH Only: $62,353 - $110,000
    o Albany County, NY/Cleveland, OH: $64,875 - $95,150
    o WA Only: $80,168 - $115,625
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer


Job Location(s): R_US - United States, US - AZ - Phoenix

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: [redacted]

About Farmers Insurance Group

Farmers Insurance Group is an insurer group of automobiles, homes, and small businesses. It helps their clients plan wisely for the unexpected but also on helping restore order when it occurs, so they can keep moving along its plan. The companies comprising the Farmers Insurance Group of Companies® makeup insurers of vehicles, homes, and small businesses and provide a wide range of other insurance and financial services products. The Los Angeles, California-based company was established in 1928 by John C. Tyler and Thomas E. Leavey.

Farmers Insurance Group Careers

Join the vibrant team at Farmers Insurance Group, a leading entity in the insurance sector, and propel your career to new heights. As part of our dynamic team, you will be at the forefront of transforming the insurance industry through innovation and leadership.

Work You’ll Do

At Farmers Insurance Group, we offer more than just job opportunities; we provide a platform for professional growth and personal development. Our team is committed to fostering a culture of diversity and inclusion, where every employee is valued and given the chance to thrive.

Empower Your Career

Step into a world of exciting challenges and rewarding experiences in various roles across the company. From customer service to claims adjustment, each position at Farmers offers a unique opportunity to make a significant impact. With a focus on leadership development and diversity training, we ensure that all team members are equipped to lead, innovate, and excel.

Innovate with Us

Join our team of over 30,000 dedicated professionals who are pushing the boundaries of what's possible in the insurance industry. At Farmers Insurance Group, innovation isn't just another buzzword—it's at the core of everything we do. Whether it's developing new policies or enhancing our digital platforms, our employees are empowered to think creatively and act boldly.

Grow and Succeed

Farmers Insurance Group is committed to the growth of every team member. We support your career journey with extensive training programs, mentorship opportunities, and leadership courses that prepare you for the future. Whether you’re starting with an internship or stepping into a senior role, you’ll find that our commitment to professional development sets us apart.

Benefits and Culture

We pride ourselves on offering competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health insurance to retirement plans and wellness programs, we provide the benefits you need to live a balanced and fulfilling life. Our culture is built on collaboration, respect, and a commitment to excellence. We celebrate diversity and strive to create an inclusive environment where everyone can contribute their best work.

Join Our Team

Explore the various career paths available at Farmers Insurance Group and discover how your skills and passions can align with our mission. We are actively hiring and looking for individuals who are passionate, curious, and eager to make a difference.

Stay Connected

Keep up to date with the latest job opportunities, company news, and industry insights by joining our network. Connect with us on LinkedIn, follow us on Twitter, and like us on Facebook to stay informed about new positions, employment trends, and networking events.

Apply Now

Ready to take the next step in your career? Search open positions that match your skills and interests on our Jobs page. Tailor your resume, prepare for your interview, and join a team that’s dedicated to redefining the future of insurance.

SEARCH FARMERS INSURANCE JOBS

Farmers Insurance Group is more than just a company—it's a place where you can grow, innovate, and lead. We look forward to welcoming you to our team and helping you build a fulfilling and successful career.
Learn more about Farmers Insurance Group
Size
48,000 employees
Industry
Finance & Insurance
Founded
1928
* Ladders Estimates

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