The RoleAs the Claims Specialist, your technical expertise in claims adjudication will allow you to evaluate complex, unique, high-value, and large-loss claims. You will provide subject matter expertise to the Claims team and Agricorp. This position reports to the Team Leader, Claims Services. In this role, you will:
- Adjudicate large and complex cases for all Agricorp programs, adhering to standard operating procedures and complying with applicable government legislation
- Create client files, assess applications for claims against coverage, review data, source incomplete data, research and investigate, make and implement decisions based on Agricorp's contractual obligations and adjudication principles
- Create and maintain relationships with clients, agencies and producers to affect their positive customer experience
- Act as a subject matter expert by providing support and guidance to the Claims team when dealing with complex or escalated client files
- Make decisions on benefit payments, settlements or claims ineligibility within the dollar limit assigned
- Provide benefit claims approvals on files as required to a prescribed authority level and seek additional approvals where required
- Conduct quality reviews as directed by Team Leader and provide feedback to ensure high standards and consistency
- Ensure proper escalation, stakeholder involvement and communication when issues arise or service standards are not met
- Act as a technical trainer for the functional development of Claims staff and contribute to training materials
- Act as a subject matter expert on projects and in meetings
- Suggest changes to standard operating procedures and performance standards for the Claims unit
- Coach and mentor staff for their professional development
Job status: Permanent (posting for an existing vacancy)
Salary: $73,912 - $86,955
Work status: Full time in office
Location: Guelph, Ontario
What you bring- Post-secondary degree or diploma in business, agricultural sciences, a related field or equivalent experience
- Minimum of 5 years' related claims adjudication experience, preferably in the financial services or agricultural sectors
- Proven experience in coaching, mentoring or training others
- Demonstrated ability to communicate with diverse groups including clients, agencies, producers and other professionals
- Additional training courses in accounting, risk analysis, risk management or financial analysis are an asset
- Professional designation in finance, CIP or FIIC is an asset
Key Competencies- Analytical thinking - Uses facts and available information to develop logical assumptions.
- Quality Focus- Attends to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standard; prior to work being distributed.
- Program knowledge - Knows and understands the programs and services provided by Agricorp.
- Client focus - Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
- Critical judgment, decision making and problem solving - Makes the best decision, in a timely manner, based upon a combination of analysis, knowledge, experience and judgement.
- Efficiency - Effectively plan and organize time and resources to prioritize work to effectively meet objectives.
BackgroundAgricorp, an agency of the government of Ontario.Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.
Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we've made over $8 billion in payments to farmers when they needed it most.
Apply onlinePlease submit your application for this position by end of day
July 17, 2026.We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.
