As a
claims process lead at Level20, you'll lead the development of claims operations and service strategies for the launch of a new product being brought to market. In this role, you'll partner across the organization to design scalable claims processes, establish operational best practices, and help build a high-performing claims organization from the ground up. You'll serve as a subject matter expert on claims operations and industry best practices, providing strategic guidance that helps shape business decisions, improve efficiency, and enhance the customer experience.
At
Level20 (https://www.Level20.com and https://www.progressive.com/careers/our-teams/level20/), Progressive's growth incubator, we fuel growth for the company through the exploration and development of new-to-market products. Our team has the backing of Progressive, which gives us access to a larger resource pool than a traditional start-up.
This is a hybrid role in downtown Cleveland OH (Office Location: 800 W Saint Clair Ave STE 200, Cleveland, Ohio 44113) with free parking. Work-from-home-days are possible for this position (Monday and Friday).
Minimum qualifications- A minimum of 10 years of experience in business operations for consumer products and/or property and casualty insurance companies with digital and/or business to business distribution and support models
- {OR} Bachelor's degree or higher and a minimum of 7 years business operations for consumer products and/or property and casualty insurance companies with digital and/or business to business distribution and support models
Preferred skills- Experience with pet insurance claims
- Demonstrated success leading claims operations, including process design, operational excellence, and continuous improvement initiatives
- People leadership experience, including building, coaching, and developing high performing claims teams
- Experience leading organizational change initiatives
- Demonstrated ability to navigate ambiguity, influence key stakeholders, and drive business outcomes
Compensation- $120,000 - $170,000/year
- Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance
Benefits- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Share: Email X Facebook LinkedIn
