About the roleWe are hiring a Claims Manager to help continue the build out of our internal claims program. In this role, you will play a critical role in driving Vega's world class claims organization by auditing and driving claim success through a third party claims administrator. You will partner closely with Underwriting, Product, Compliance, and Claims teams to develop Vega's Claims platform, as well as hire and manage a team of Claims Adjusters. This role will have a strong emphasis on commercial trucking casualty claims.
We're a distributed team with offices located in New York, NY and Atlanta, GA.
This role is a hybrid position going into the Atlanta office.What you'll do- Manage a team adjusters who handle Bodily Injury and Property Damage claims, nationwide, while also collaborating with our Third Party Administrator partner.
- Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim.
- Ensure the highest level of customer experience and technical claim file quality.
- Review coverage and liability declination decisions and drafts.
- Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners.
- Participate in and, sometimes facilitate, claim reviews.
- Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk.
- Perform other duties as required by the Head of Claims.
About You- Minimum 10 years of hands-on insurance claims handling experience.
- Minimum 5 years of specific experience handling complex Commercial Bodily Injury claims.
- Minimum 2 years of proven experience in a leadership or managerial role, directly supervising claims professionals.
- Manage a team adjusters who handle Auto Bodily Injury and Property Damage claims, while also collaborating with our Third Party Administrator partner.
- Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim.
- Ensure the highest level of customer experience and technical claim file quality.
- Review coverage and liability declination decisions and drafts.
- Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners.
- Participate in and, sometimes facilitate, claim reviews.
- Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk.
- Perform other duties as required by the Head of Claims.
Benefits- Competitive salary
- Medical, dental & vision insurance
- 401k with company match
- Flexible PTO
- Onsite gym
- Coffee bar and snacks
- Onsite parking
- Monthly lunches
Vega offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Vega is committed to building a diverse and inclusive workforce. If you're interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.
