Live Nation Entertainment

Claims Manager - Risk Management

Live Nation Entertainment • $104K — $130K *
US-AnywhereRemote in California, US
Finance & Insurance
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years' experience in corporate risk management or large insurance carrier/TPA liability claims operations
  • Expertise in handling complex general liability, auto liability, and property damage claims
  • Strong skills in liability analysis, reserve setting, and litigation management
  • Experience with self-insured insurance programs and third-party administrator (TPA) supervision
  • Knowledge of risk transfer principles like contractual indemnification
  • Proficient in Risk Management Information systems and database analytics
  • Excellent communication, organizational skills, and a collaborative problem-solving approach

Responsibilities

  • Conducts and oversees investigations on general, auto, and property damage claims
  • Interviews claimants, witnesses, and reviews various documentation for claims
  • Coordinates the claims process including investigation and litigation management
  • Collaborates with legal counsel for litigated claims and discovery processes
  • Provides oversight of third-party claims administrators
  • Evaluates and negotiates settlement opportunities with various stakeholders
  • Attends mediations and other settlement conferences when necessary

Benefits

  • Comprehensive health benefits including medical, vision, dental, and mental health coverage
  • Generous paid time off, including holidays, sick time, and personal days
  • 401(k) program with company match and stock reimbursement
  • Support programs for new parents, including caregiver leave and fertility assistance
  • Career development programs, tuition reimbursement, and student loan support
  • Volunteer time off and crowdfunding match opportunities
Full Job Description
Job Summary:

THE ROLE:

The Claims Manager supports Live Nation's operations. In this role, you'll have primary responsibility for managing liability claims in North America.

WHAT THIS ROLE WILL DO
  • Conducts and/or oversees claim investigations and resolution of general liability, auto liability, and property damage claims, including complex and high-exposure claims.
  • Interviews claimants, witnesses, and internal stakeholders; reviews incident reports, contracts, medical records, police reports, and other documentation to support claim investigations.
  • Coordinates overall claims process including investigation and discovery, litigation management, and direction and settlement authority
  • Collaborates with in-house and outside legal counsel to assure proper handling of litigated files as well as coordination of discovery including but not limited to gathering pertinent legal information and claims documentation, deposition requests, identification and preparation of witnesses and other discovery, as well as assists in developing overall defense strategy
  • Provides oversight and general management of TPAs on the management of all GL, AL and PD claims, including claim handling best practices, adherence to client service instructions, litigation guidelines, billing guidelines and any other necessary documents/guidelines
  • Manages claim reviews in partnership with the third-party claims administrator to ensure claim handling is aligned with expectations. Provides coaching and direction to claim examiners, as needed
  • Evaluates settlement opportunities, negotiates with claimants, attorneys, insurers, and TPAs, and authorizes settlements within delegated authority.
  • Attends mediations and other settlement conferences as necessary
  • Provides guidance to operations on handling incidents and evidence preservation, as they may arise
  • Tenders and tracks progression of other types of claims as necessary (property, inland marine, etc.)
  • Other duties associated with claims or risk management department operations, as necessary


WHAT THIS PERSON WILL BRING
  • Minimum 10+ years' experience in a corporate risk management department and/or large insurance carrier/TPA liability claims operation
  • Demonstrated expertise handling complex general liability, auto liability, and property damage claims from investigation through resolution.
  • Strong technical claims adjusting skills, including liability analysis, reserve setting, litigation management, and settlement evaluation and negotiation.
  • Experience with a self-insured insurance program, and supervising/partnering with a TPA.
  • Strong knowledge of risk transfer principles, including contractual indemnification and additional insured status.
  • Knowledge of Risk Management Information systems, database analytics, claims trends, and reserve setting and analysis
  • Proficiency in Microsoft Office 365 (Excel, PowerPoint)
  • Excellent written and verbal communication skills, strong organizational skills and a collaborative approach to problem solving
  • Ability to work autonomously to a significant degree, have a high level of attention to detail, be organized and efficient and able prioritize and successfully manage multiple projects, enjoy working in a fast-paced environment, and place a high value on providing exceptional and timely service to internal and external clients


BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
  • HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
  • YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
  • WEALTH: 401(k) program with company match, stock reimbursement program
  • FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
  • CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
  • OTHERS: Volunteer time off, crowdfunding match


#LI-HYBRIDLOSANGELES,CA

#LIREMOTECALIFORNIA

#LI-REMOTETEXAS

#LI-CM2

The expected compensation for this position is:
$104,000.00 USD - $130,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

About Live Nation Entertainment

Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans.

Live Nation Entertainment Careers

Join the vibrant team at Live Nation Entertainment, the global leader in live entertainment and ticketing services. As part of our dynamic team, you'll be at the forefront of the entertainment industry, where innovation, leadership, and growth are part of everyday life.

Work You’ll Do

At Live Nation Entertainment, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of exciting live events that shape culture worldwide. Our team is driven by a passion for live experiences, and we thrive on creativity and diversity.

Transform Your Career

Embark on a career journey with Live Nation Entertainment and help transform the live entertainment landscape. Utilize your skills in a workplace that values diversity, innovation, and leadership. Our commitment to professional growth is evident in our robust training programs, including leadership development and diversity training, ensuring that every team member is equipped for success.

Innovative Work Environment

Live Nation Entertainment is a hub for creative and solution-driven team players. Our culture fosters innovation and encourages employees to bring new ideas to the table. With a focus on digital innovation and industry expertise, our team is always ahead of the curve, setting trends in the entertainment sector.

Be Part of a Great Team

Working with us means being part of a team that values creativity and is passionate about providing unforgettable live experiences. Our employees enjoy comprehensive benefits, a collaborative environment, and opportunities for networking and career advancement.

Future-Proof Your Career

Live Nation Entertainment is not just a company; it's a place where you can grow your career and impact the global entertainment landscape. We offer a variety of positions, from internships to leadership roles, each providing unique challenges and opportunities. Our commitment to employee development is reflected in our continuous learning opportunities and our support for gaining industry-recognized qualifications.

Explore Job Opportunities

Whether you're looking to start your career or take it to the next level, Live Nation Entertainment offers a range of employment options. From marketing and sales to event management, our team is hiring across multiple disciplines. Explore open positions that match your skills and interests, and see where a career at Live Nation Entertainment can take you.

Stay Connected

Join Our Team Search for open positions that align with your career goals. We are always on the lookout for passionate, curious, and innovative individuals to join our team.

Keep Up to Date

Stay informed with the latest company news, career tips, and industry insights—all from the people who work here. Live Nation Entertainment is a place where your career can thrive, supported by a culture that fosters leadership and innovation.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Live Nation Entertainment. Join us at Live Nation Entertainment, where your career in live entertainment starts today.
Learn more about Live Nation Entertainment
Size
10,200 employees
Market Cap
$16 billion
Industry
Hospitality & Recreation
Net Income
-$1.7 billion
Founded
2005
5 Year Trend
-5.6%
Revenue
$1.8 billion
NASDAQ
LYV
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Live Nation Entertainment

More Finance & Insurance Jobs

Find similar Claims Manager - Risk Management jobs:

NationwideRemote