Claims Manager Role Overview: The Claims Manager oversees workers' compensation, auto, and property claims for the Construction Solutions Group, ensuring timely, fair, and cost-effective resolution through effective management of third-party administrators and internal stakeholders. This role plays a critical part in controlling loss exposures, monitoring liabilities, and ensuring compliance with diverse jurisdictional regulations and contract terms. The Claims Manager maintains accurate loss and financial data, supports insurance program administration, and delivers clear, actionable reporting to senior leadership on claim trends, financial impacts, and emerging risks. Serving as a key resource on insurance matters-from SIR programs to wrap-ups, applications, and return-to-work guidance-the position requires strong multitasking ability, broad jurisdictional experience, and proficiency with RMIS and standard business software. This role reports to the Heico Companies' VP, General Counsel and is based at the Construction Solutions Group headquarters in Kansas City, Missouri.
Primary Responsibilities: - Claims Management & Settlement Oversight
Maintain strict adherence to settlement authority limits, analyze losses for appropriate settlement values, and implement cost-containment strategies (surveillance & vocational rehab) to minimize financial exposure. - Open Claim Review & TPA Performance Monitoring
Lead regular claim reviews with third-party administrators, adjusters, brokers, CSG personnel and Heico Corporate to ensure timely, high-quality claim handling aligned with company objectives. May lead separate review calls with different stakeholder parties. - Accurate Reporting & Communication of Claims
Ensure prompt, accurate reporting of all workers' compensation, auto liability, and general liability claims to carriers and brokers, and along with CSG Legal provide management/senior leadership with timely updates on significant or urgent claim matters. - Loss Data Integrity & Insurance Accrual Support
Develop, audit and validate loss data for financial forecasting, accrual accuracy, and budgeting, including state rates, EMFs, and other key insurance metrics. - Training & Internal Support on Claims Processes
Deliver training to office administration staff on claim reporting procedures and provide ongoing guidance to ensure compliance and efficiency. - Insurance Program Administration
Maintain current documentation for insurance programs and supply accurate rate information (state rate & EMF) to support project bidding and risk evaluation. - Insurance Expertise & Advisory Support
Serve as a resource on insurance-related topics, including market trends, application guidance, and practical return-to-work recommendations for injured employees. - Legacy Carrier & Guaranty Fund Management
Manage liabilities with former insurance carriers and state guaranty funds, ensuring continued access to loss data and proper handling of trailing liabilities.
Minimum Qualifications: - Bachelor's degree in Business Administration, Risk Management, Construction Management, or related field, with a minimum of five years of experience in claims management, preferably within the construction industry.
- Proven experience working with Worker's Compensation, General and Auto Liability, TPAs, insurance brokers, and adjusters.
- Strong knowledge of construction contracts, insurance policies, and industry regulations.
- Proficiency in claims management systems, Microsoft Office Suite, and reporting tools.
- Excellent negotiation, communication, and conflict resolution skills.
- Strong analytical and problem-solving abilities with proven ability to manage multiple priorities in a fast-paced environment.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively and develop practical, business-friendly solutions.
What We Can Offer You: - Inclusive Medical, Dental, Vision, Accident, and Illness insurance
- Company paid Disability and Life insurance
- Health Savings Account contribution of up to $1,000 per year
- 401(k) retirement savings program with a company match
- Employee Assistance Program including discounts with major vendors & products
- Mental and physical wellness programs
- Competitive time off package including vacation, sick, and holiday pay
- Career advancement opportunities with a stable well-established organization
- Tuition reimbursement program and access to LinkedIn Learning course
*Applications submitted without a resume will not be considered
CSG does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CSG without a prior written search agreement will be considered unsolicited and the property of CSG. 
