DUAL North America, Inc. is seeking a Claims Manager- Constructions Defect Classification: Exempt/Full-time Reports to: President of DUAL Claims Services Travel: 0-10% Salary/ hourly: $165,000.00-$180,000.00 Location: Remote/Hybrid Role overview DUAL North America is seeking a Claims Manager for the General Liability - Construction Defect Claims team. At DUAL, Claims Managers serve in a supervisory capacity, providing direction and support to examiners, delivering performance feedback, guiding the resolution of complex claims, and contributing to strategic decision-making within the team. Leading the General Liability - Construction Defect Claims team, you will provide strategic oversight and direction for the handling of low, moderate and complex construction defect liability claims. You will ensure adherence to best practices, regulatory compliance, and operational excellence while mentoring team members, supporting their development, and driving consistent, high-quality claim outcomes across the portfolio. Role responsibilities 34; Review new claims assigned to team members within 14 days to confirm coverage has been addressed and ensure appropriate investigative actions are initiated 34; Assign new losses 34; Maintain a diary on all open claims files assigned to the claims team to ensure all the best practices are being followed 34; Conduct monthly audits of files assigned to team members to ensure adherence to best practices, including reserve accuracy and adequacy, and provide constructive feedback based on audit finding 34; Ensure timely reserves are posted 34; Support examiners with complex coverage issues, including review and approval of reservation of rights and denial letters 34; Review large loss reports for authority and provide feedback as necessary before the report is submitted to internal and external stakeholders 34; Provide ongoing coaching, feedback, and training to facilitate a team-building culture 34; Address performance concerns promptly and constructively 34; Retain talent and acquire team members when vacancies arise 34; Ensure claims are handled with company and carrier partner guidelines, as well as being in compliance with DOI regulations 34; Stay up to date on key chances in case law and industry trends 34; Partner with other divisions to communicate risk insights and contribute to policy or procedural improvements 34; Assist underwriting and other business partners 34; Lead or support projects related to claims operations, audits, onboarding, and compliance initiatives Key requirements 34; Bachelors degree preferred 34; Professional designations (CPCU, SCLA, AIC, JD) are a plus 34; 10+ years of overall claims handling experience, including 5+ years of proven experience handling and/or managing construction defect claims 34; 2+ years of experience in a managerial role 34; Must be licensed or have the ability to become licensed in all required states 34; Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint 34; Advanced knowledge of end-to-end claims handling, including litigation and subrogation 34; Knowledge of industry trends and legal developments affecting claims handling 34; Ability to manage multiple claims and competing priorities 34; Ability to adapt to evolving regulatory and legal environments 34; Complete assigned tasks correctly, on time and able to learn quickly 34; Self-motivated and demonstrating attention to detail 34; Be able to work independently for extended periods 34; Excellent written and verbal communication skills as well as general business understanding 34; Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment 34; If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team. What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.