Claims Analytics & Analysis Director

CenterWell Primary Care$184K — $254K *
US-AnywhereRemote in United States
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in healthcare analytics with strong experience in claims operations (payer-side preferred)
  • Bachelor's degree required
  • Proven experience transforming claims data into actionable business insights
  • Demonstrated success in building or leading analytics teams aligned with business operations
  • Strong problem-solving and root cause analysis abilities
  • Advanced analytics skills (SQL, Python, statistical techniques, AI-enabled analysis)
  • Outstanding communication and storytelling skills.

Responsibilities

  • Investigate claims trends to uncover underlying drivers and process failures.
  • Lead root cause analyses across various claim types and workflows.
  • Translate complex findings into actionable insights for leadership.
  • Proactively identify issues and opportunities within claims operations.
  • Serve as a trusted advisor to senior executive leadership.
  • Synthesize insights into concise and impactful narratives for executives.
  • Leverage AI and advanced analytics to enhance insight generation.

Benefits

  • Medical, dental, and vision coverage
  • 401(k) retirement savings plan
  • Paid time off including company holidays, personal leaves, and parental leave
  • Short-term and long-term disability insurance
  • Life insurance benefits
  • Support for whole-person well-being
Full Job Description
The Director of Claims Analytics & Analysis will lead a highimpact analytics function focused ondeep investigative analysis of claims operationsto surface root cause drivers, emerging trends, and actionable insights for executive leadership. This role sitsbeyond dashboards and standard reportingand operates as a strategic thought partner to Claims and Enterprise leaders.

This leader will build and scale a team that translatessignals from existing dashboards, operational metrics, and claim detail dataintoearly insights, root cause diagnoses, and solution pathwaysthat improve cost, quality, efficiency, and member/provider experience.

We are seeking a dynamicDirector of Claims Analytics & Analysis to join the team!

The ideal candidate is a natural problem finder, intellectually curious, and operationally fluent in healthcare claims someone who instinctively asks why, knows where to dig, and can convert ambiguity into structured insight and action.

Key Outcomes of the Role

  • Identifyroot cause driversbehind claims performance trends (cost, leakage, rework, denials, timeliness, provider abrasion, member impact).

  • Detectearly warning signalsfrom claims data and operational metrics before they appear as lagging KPIs.

  • Provideclear,executivereadynarrativesthat connect data to business drivers to recommended actions.

  • Deliver effectivesenior executive levelcommunication and engagement.

  • Build and lead astrategic claims analytics teamthat complements (not duplicates) reporting and data science functions.

  • Elevate analytics from what happened towhy its happening and what to do next.

Core Responsibilities

Claims Insight Generation & Root Cause Analytics

  • Investigate trends surfaced in claims dashboards and operational metrics to uncoverunderlying drivers, process failures, policy impacts, and behavioral patterns.

  • Lead structured root cause analyses across claim types, product lines, providers, vendors, and workflows.

  • Translate complex findings intoclear, actionable insightsfor Claims Operations and executive leadership.

  • Proactively surface issues and opportunities without waiting for formal asks this role is expected tofind the problems.

Strategic Advisory & Executive Engagement

  • Serve as a trusted analytics advisor to senior Claims, Clinical, and Enterprise leaders.

  • Synthesize insights intoconcise executive narratives, not technical readouts.

  • Frame findings in terms offinancial impact, operational risk, member experience, compliance, and scalability.

  • Support executivedecisionmakingwith scenario analysis, impact sizing, andtradeoffperspectives.

Advanced Analytics & Tooling (Applied, Not Academic)

  • Leverage AI, machine learning, and advanced analyticsas tools, not ends in themselves, to accelerate insight generation and pattern detection.

  • Partner with data science and reporting teams as needed, whileremainingfocused onproblem solving vs. model building.

  • Rapidly prototype analyses to test hypotheses andvalidatesignals.

CrossFunctionalPartnership

  • Collaborate closely with Claims Operations and Technology partners.

  • Ensure insights are grounded inreal operational context, not abstract metrics.

  • Support continuous improvement initiatives and transformation efforts with data-backed insight.


Use your skills to make an impact

Required Qualifications

020

  • 10+ years in healthcare analytics, withdeep exposure to claims operations(payer-side strongly preferred).



  • Bachelors degreerequired

  • Proven experience translating claims data intobusiness insights and operational recommendations.

  • Demonstrated success building or leading analytics teams aligned to business operations.

  • Experience partnering with senior executives and influencing decisions with data.

  • Exceptionalproblem-solving and root cause analysisskills.

  • Strong instinct for where to investigate when metrics move and when theyhave not.

  • Ability to connect granular claims data toenterprise-level outcomes.

  • Advanced analytics literacy (SQL, Python, statistical techniques, AI-enabled analysis), applied pragmatically.

  • Ability to understand code and work closely with technical teams.

  • Outstanding communication and storytelling skills able to simplify complexity.Demonstrated ability to articulate ideas effectively in both written and oral forms.

Preferred Qualifications

  • An advanced degree in Analytics, Data Science, Health Economics, Finance, or related field preferred (but notrequired).

Additional Information

This role is not eligible for work visa sponsorship.

Work at Home Requirements To ensure Home or Hybrid Home/Office employees ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$184,800 - $254,100 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-06-2026

About CenterWell Primary Care

CenterWell Primary Care Careers

Joining CenterWell Primary Care presents an unparalleled opportunity to advance one's career in a leading healthcare organization that is dedicated to innovation and quality care. CenterWell Primary Care is actively seeking professionals who are passionate about making a difference in the healthcare industry.

Explore Job Opportunities

CenterWell Primary Care offers a variety of job opportunities that enable professionals to grow their careers in an environment that values leadership and diversity. The company is committed to fostering a culture where innovation thrives and leadership skills are honed.

Professional Growth and Development

At CenterWell Primary Care, career growth is a priority. The company supports professional development through comprehensive training programs and opportunities for advancement. Employees are encouraged to expand their skills and knowledge, positioning themselves as leaders in the healthcare sector.

Diversity and Inclusion

CenterWell Primary Care is dedicated to creating a diverse and inclusive workplace. The company believes that diversity training and an inclusive culture are key to innovation and the delivery of exceptional care. Employees from various backgrounds bring unique perspectives that enhance the team's performance and patient outcomes.

Benefits and Culture

Employees at CenterWell Primary Care enjoy a range of benefits designed to support their professional and personal lives. The company's culture is centered on teamwork, respect, and integrity, providing a solid foundation for personal growth and job satisfaction.

Internship Programs

For those starting their career, CenterWell Primary Care offers internship programs that provide hands-on experience in the healthcare field. Interns gain valuable insights and skills, which are crucial for building a successful career in healthcare.

Hiring Process

The hiring process at CenterWell Primary Care is designed to identify candidates who are not only skilled but also passionate about making a difference in healthcare. Prospective employees can expect a thorough interview process where they can showcase their skills and learn more about the company's mission and values.

Networking and Professional Opportunities

CenterWell Primary Care encourages its team to engage in networking opportunities within and beyond the company. This engagement fosters professional connections and collaborative opportunities that can lead to innovative solutions and enhanced patient care.

Join the Team

CenterWell Primary Care is looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on the CenterWell Primary Care Jobs page. Tailor your resume to reflect your expertise and prepare for a career that promises both professional and personal growth.

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Discover the rewarding opportunities awaiting at CenterWell Primary Care. With a commitment to employee growth, a diverse culture, and a drive for innovation, CenterWell Primary Care is the perfect place to advance your career in healthcare.
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