As a City Manager, you will own Los Angeles' Coco operation end-to-end. You'll be the face of Coco in the market-the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in.
What You'll Do- Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in Lost Angeles. You are accountable for hitting the numbers-delivery completion rate, uptime, cost per delivery-and you'll know at any given moment exactly where you stand.
- Drive merchant success: Serve as the primary point of contact for Coco's merchant partners-onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
- Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
- Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
- Represent Coco locally: Be a visible and trusted presence in the community-at neighborhood meetings, with local press, and with city officials.
Basic Qualifications- 3+ years of experience managing a hands-on, physical-world operation-think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen.
- Proven track record managing a direct labor workforce-whether in-house or contract-including hiring, scheduling, performance management, and holding people accountable to standards.
- Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
- Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously.
- Strong relationship management skills-comfortable working with restaurant operators, platform partners, and city officials alike.
- Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.
- Willingness to work non-standard hours when the operation requires it; robot delivery doesn't stop at 5 PM.
Preferred Qualifications- Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries.
- Experience scaling a market from early-stage to mature operations.
- Background in account management or B2B sales, particularly with restaurant or retail partners.
- Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards).
- Spanish fluency a plus
