Overviewis seeking a
Cisco Voice and Video Administrator, Staff, to support secure enterprise voice and video communications in a high-visibility Department of Defense environment.
The ideal candidate brings hands-on experience with
Cisco collaboration technologies, works well in a fast-paced operational setting, and can
support mission-critical communications services in an a secure DoD environment.
ResponsibilitiesAs a
Cisco Voice and Video Administrator with AMERICAN SYSTEMS, you will:
- Install, maintain, and upgrade VoIP and VTC endpoints.
- Handle daily MACD requests for phones, voicemail, and user accounts in CUCM and CUC.
- Provide Tier 1/Tier 2 support for voice, video, and conferencing issues by phone, email, and onsite.
- Monitor system health and troubleshoot voice, hardware, and software issues.
- Perform basic troubleshooting for conference room, A/V, and VTC systems.
- Support VTC session scheduling, setup, and monitoring.
- Track and resolve incidents and service requests in ServiceNow or a similar ticketing system.
- Escalate complex issues to senior engineers, Tier 3 support, or vendors.
- Follow DoD STIGs, engineering standards, and local procedures.
- Coordinate repair or replacement of failed VoIP and VTC devices.
- Maintain clear documentation of installs, issues, and resolutions.
- Share recurring fixes and process improvements with the team.
Work Environment- This position supports a secure government customer site and requires direct interaction with
end users, communications equipment, and conference spaces. - The role requires professionalism, responsiveness, and the ability to support mission-critical voice
and video services in a dynamic operational environment.
Qualifications- U.S. Citizenship required
- Active Top Secret/SCI required
- Bachelor's degree and 2-4 years of related work experience, or HS diploma and 5+ years of relevant experience
- Experience supporting Cisco voice, video, telecommunications, or unified communications systems
- Current DoD 8570/8140 IAT II-level certification required (e.g., Security+ CE, or equivalent)
- Working knowledge of MACD operations, endpoint provisioning, and telecom user support
- Fundamental understanding of Layer 1 troubleshooting and basic voice call flow concepts
- Ability to provide professional support to users in a fast-paced, mission-focused environment
- Strong troubleshooting, customer service, organizational, and written communication skills
- Experience with ServiceNow or similar ticketing systems
- Proficiency with Microsoft Office applications
Additional Experience that's Helpful:
- Experience supporting Cisco collaboration tools ver. 14+ or higher, including CUCM,
Cisco Unity Connection, and related voice/video technologies - Experience supporting conference room A/V, VTC operations, or executive comms environments
- Familiarity with DoD operational and customer service environments in secure spaces
- Experience with endpoint lifecycle support, inventory coordination, or warranty replacement processes
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $80,000.00/Yr. - USD $110,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
