OverviewIn this role, you will provide technical leadership for complex voice, video, and collaboration systems, ensuring secure, reliable, and high performing communications capabilities across the organization.
This position includes a $5,000 Sign-on Bonus on top of a comprehensive compensation package!
Responsibilities
As a Cisco Unified Communications Manager Administrator with AMERICAN SYSTEMS, you will have the opportunity to do the following:
- Take charge of the design, deployment, and optimization of mission-critical communication systems.
- Provide strategic guidance to the team, while driving system improvements across a global footprint.
- Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
- Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
- Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
- Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
- Develop and enforce UC security policies to ensure compliance with DoD standards.
- Mentor and guide junior team members, fostering skill development and technical excellence.
- Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
- Maintain and update operational documentation, including system architecture diagrams and technical guides.
- Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.
Qualifications
- Active Top Secret clearance with SCI eligibility
- Bachelor's degree in Technical Field (additional experience and/or certifications may be considered in lieu of a degree)
- 8 - 10 years of relevant networking or systems administration experience
- Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification
- Demonstrated success managing enterprise scale Cisco Unified Communications systems, preferably in a DoD environment
- Demonstrated knowledge of:
- Cisco Unified Communications Manager
- Cisco Unity
- Voice Gateways
- Cisco VTC codecs
- VoIP endpoints
- Telepresence Management Server
- Strong understanding of:
- VoIP protocols, including SIP, H323, and RTP
- QoS principles
- Experience integrating unified communications systems with third party platforms, such as Microsoft Teams
- Experience with at least three of the following:
- Cisco Meeting Server
- Cisco Meeting Manager
- Telepresence Management Suite
- Cisco Expressways
- vBrick
- Vyopta
- Exceptional leadership, communication, and troubleshooting skills
- Advanced Cisco collaboration certifications, such as CCNP Collaboration or CCIE Collaboration, are a plus.
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $140,000.00/Yr. - USD $160,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
