Overviewis seeking a
Staff-level Cisco Unified Communications Administrator to support a large enterprise IT environment in
Chantilly, VA.
If you enjoy solving complex voice and video challenges and supporting mission-driven customers, this is a strong opportunity to grow your career in a high-impact environment. As an AMERICAN SYSTEMS employee-owner, you will have the chance to do meaningful work alongside a strong technical team while sharing in the company's success.
Responsibilities- Support and resolve user incidents and service requests involving Cisco unified communications, voice, and video systems
- Administer and maintain Cisco collaboration platforms, including:
- Unified Communications Manager
- Unity Connection
- Emergency Responder
- Meeting Server
- Video Communication Server
- TelePresence Management Suite
- TelePresence Content Management
- Perform moves, adds, and changes in accordance with established service level agreements
- Troubleshoot operational issues involving VoIP, video teleconferencing, and related endpoint technologies
- Assist with installation and support of local and remote voice and communications equipment
- Create and maintain technical documentation, operating procedures, and support records
- Provide regular status updates and activity reporting to leadership
- Collaborate with geographically distributed teams supporting standardized Cisco solutions across multiple sites
- Deliver responsive, high-quality customer support in a mission-focused environment
Qualifications- Bachelor's degree in IT, Cybersecurity, Computer Science, Information Systems, Engineering, or a related field with 2-4 years of related experience (or relevant years of experience in lieu of degree)
- OR a master's degree with relevant experience
- Experience supporting Cisco unified communications technologies in an enterprise environment
- Hands-on experience with:
- Cisco video teleconferencing codecs
- Cisco VoIP endpoints
- Cisco Unified Communications Manager version 11.5 or later
- Cisco TelePresence Management Suite
- Active DoD 8140 IAT II certification (e.g., Security+)
- Ability to obtain the required computing environment certification (e.g. CCNA) within 6 months of hire, if not already held
- Strong troubleshooting and problem-solving skills
- Strong written and verbal communication skills
- Ability to work under general supervision and provide solutions to a variety of technical issues
Helpful to have:- Experience supporting federal government or other large enterprise environments
- Experience in ticket-driven, SLA-based support environments
- Current Cisco or related technical certifications
- Experience supporting secure or mission-critical communications system
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $80,000.00/Yr. - USD $120,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
