Role description
Job Title Cisco Network Engineer
Location Battle Creek, Michigan
Role Summary
We are looking for an experienced Cisco Network Engineer to provide onsite network operations and support for a customer environment.
The engineer will be responsible for maintaining troubleshooting and optimizing enterprise network infrastructure ensuring high availability security and performance across LAN WAN WiFi and SDWAN environments.
The role requires strong handson experience with Cisco networking technologies incident resolution stakeholder communication and coordination with remote engineering teams and service providers.
Relevant skills are aligned with enterprise network support responsibilities documented in internal network engineering standards .
Key Responsibilities
Provide onsite support for enterprise network infrastructure.
Configure administer and troubleshoot Cisco routers switches wireless controllers and access points.
Support LAN WAN WLAN VPN and SDWAN environments.
Monitor network performance and proactively address issues.
Diagnose and resolve complex network incidents and outages.
Support firewall administration and network security controls.
Perform network changes upgrades and maintenance activities.
Participate in incident problem and change management processes.
Conduct root cause analysis RCA for recurring issues.
Maintain network diagrams documentation and knowledge articles.
Coordinate with offshore support teams to ensure seamless 24x7 operations.
Provide regular status updates to customer stakeholders.
Required Technical Skills
Strong handson experience with Cisco Routing and Switching.
Experience with Cisco Catalyst and Nexus platforms.
Knowledge of VLANs STP HSRP OSPF EIGRP and BGP.
Experience with Cisco Wireless LAN solutions and Access Points.
Handson experience with Cisco Meraki environments.
Understanding of SDWAN technologies.
Experience with MPLS VPN and IPsec connectivity.
Familiarity with network monitoring and troubleshooting tools.
Experience working with firewall technologies such as Cisco Fortinet or Check Point.
Knowledge of DNS DHCP and network authentication technologies.
Experience with ITSM tools such as ServiceNow.
Required Qualifications
Bachelors degree in Computer Science Information Technology or related field.
5-7 years of experience in enterprise network administration and support.
Strong troubleshooting and analytical skills.
Excellent customer facing communication skills.
Ability to work independently in an onsite customer environment.
Experience supporting critical business operations and handling escalations.
Preferred Certifications
Cisco Certified Network Associate CCNA
Cisco Certified Network Professional CCNP
Cisco Meraki Solutions Specialist preferred
ITIL Foundation preferred
Success Factors
Strong customer service orientation.
Ability to manage multiple priorities and incidents simultaneously.
Excellent documentation and communication skills.
Proactive problemsolving mindset and ownership of issues through resolution.
