Job Description Summary:
The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies.

This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.
Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

Key Responsibilities

• Build and maintain strong relationships with physicians, clinics, and referral sources
• Act as a trusted advisor on services, referral processes, and therapy options

Referral Optimization & Execution

• Assess referral workflows and identify barriers to timely patient starts
• Partner with Sales, Intake, Pharmacy, and Operations to resolve issues
• Improve referral-to-start timelines, conversion rates, and provider satisfaction
• Serve as a primary point of contact for key accounts

Provider Engagement

• In partnership with Chronic Account Executive:
• Execute outreach through calls, virtual meetings, and targeted campaigns
• Identify and convert new referral opportunities
• Partner with field sales to expand reach and coverage

Data, Reporting & Continuous Improvement

• Track account performance, referral trends, and growth opportunities
• Use CRM and internal systems to manage activity and results
• Participate in provider business reviews and performance discussions
• Recommend process improvements based on data and feedback

Patient & Provider Experience

• Support providers with education on referral requirements and processes when requested by the Chronic Account Executive.
• Guide patients and providers through onboarding and access questions when needed
• Represent the organization at community and professional events

Cross-Functional Collaboration

• Work closely with Sales, Operations, Pharmacy, and Intake teams
• Support referral flow management when needed
• Contribute to solving operational challenges that impact growth

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Basic Education and/or Experience Requirements

• High school diploma or equivalent is required
• 3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management.
• Demonstrated ability to build relationships and drive measurable outcomes
• Strong communication, problem-solving, and organizational skills

Basic Qualifications

• Experience establishing and maintaining relationships with individuals at all levels of the organization.
• Experience growing referral provider relationships and partnerships
• Experience providing High Level/White Glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
• Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required. Power Point, Excel, Word
• Experience in identifying operational issues and recommending process improvements.
• Ability to evaluate information and make decisions or take actions to problem solve or reach a goal.
• Strong interpersonal and communication skills. Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers.
• Strong organization and planning skills with ability to make/deliver presentations

Travel Requirements: (if required)

• Minimal travel (up to ~20%)
• Primarily remote with virtual engagement

Preferred Qualifications & Interests (PQIs)

• Bachelor's degree in Business, Healthcare, Life Sciences, or related field
• Experience in specialty pharmacy, infusion therapy, or chronic disease management
• Knowledge of referral workflows, intake/admissions, or reimbursement processes
• Background working with physician offices, hospitals, or care coordination teams
• Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)
• Experience managing complex or multi-stakeholder accounts

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $75,037.18-$96,978.07

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs