CHMC - PATIENT ACCESS MANAGER

North Star Health Alliance

$69K — $92K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Graduate (required)
  • Associate degree in healthcare or related field (preferred)
  • CHAM Certification (preferred)
  • 2+ years' registration experience
  • 2+ years' experience with CPSI (preferred)
  • Excellent attention to detail
  • Strong analytic and computer skills with ability to assess data integrity issues
  • Knowledge of state and federal registration laws and regulations

Responsibilities

  • Supervise scheduling and coverage for team members
  • Audit staff for accuracy in registered accounts
  • Monitor Quality Assurance Measures
  • Orient and train new employees
  • Assist with ongoing staff training and education
  • Conduct audits and support improvements in HIM/Registration
  • Oversee front-end collections and policy implementation
  • Complete payroll for registration and related areas

Benefits

  • Comprehensive health benefits
  • Paid time off and holidays
  • Retirement savings plan
  • Opportunities for professional development and training
  • Supportive work environment focused on patient care excellence.
Full Job Description
Patient Access Manager - Health Information Management - Full Time-Day Shift-Req 9556

Pay Range: $33.44-$44.30*

The Patient Access Manager is responsible for the supervision of the Hospital's Patient Registration areas, Central Scheduling, and the Switchboard department. The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre- and post-visit services.

Responsibilities:
  • Scheduling, guidance, and coverage for employees.
  • Auditing and monitoring staff for accuracy and completeness of registered accounts.
  • Monitoring of Quality Assurance Measures.
  • Orientation of new employees.
  • Oversight of ongoing staff training and education.
  • Auditing AHIQA and assisting Director of HIM/Registration with education and improvements.
  • Monitoring front end collections and assisting Director of HIM/Registration with implementing policies for increased front-end collections.
  • Completing payroll for registration, central scheduling, and switchboard.
  • Other duties as needed.

Qualifications:
  • High School Graduate (required)
  • Associate degree in healthcare or healthcare related field (preferred)
  • CHAM Certification (preferred)
  • Excellent attention to detail.
  • 2+ years' registration experience.
  • 2+ years' experience working in CPSI (preferred)
  • Excellent communications skills. Must be able to communicate effectively with clerical, technical, managerial, and senior level staff.
  • Strong analytic and computer skills. Must be able to determine root causes for data integrity issues.
  • Knowledge of state and federal laws and regulations relative to the registration field.

*The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

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