Job Title: Chief Operating Officer (COO)Location: Metro Detroit, MI (On-Site, Multi-Clinic Involvement)
Employment Type: Full-Time, Executive Leadership
Key Responsibilities:- Drive operational strategy across 25+ hospitals and growing service lines (boarding, daycare, training).
- Lead and mentor a high-performing operations team; develop KPIs, workflows, and accountability systems that reflect our values.
- Partner closely with the CEO, CMO, CFO, and recruiting to align organizational goals with scalable infrastructure.
- Support site leaders and regional teams in delivering exceptional care and consistent team experience.
- Manage expansion initiatives, new hospital integrations, and organizational change with clarity and consistency.
- Cultivate cross-functional collaboration across clinical, HR, finance, and marketing teams.
You're a Great Fit If You:- Have 10+ years of senior leadership experience in multi-site operations - ideally in veterinary, healthcare, or service industries.
- Are a systems-thinker who thrives in fast-growth environments and believes culture is a strategy.
- Are values-driven with a servant leadership mindset - focused on people, process, and purpose.
- Bring exceptional communication, emotional intelligence, and decision-making to every table you sit at.
- Want to lead with impact, compassion, and bold vision in a company that believes in its people.
What We Offer:- Executive-level compensation and performance bonus
- Medical, dental, vision, and 401(k) with match
- Generous PTO and continuing education support
- Collaborative leadership culture with direct access to founders
- The opportunity to make a lasting impact on a rapidly growing, family-owned organization
