• NETWORK FUNCTIONS
• Maintain and abides by OSHA requirements and guidelines
• Observes all Fire and Safety Policies and Procedures
• Observes all Personnel Policies and Procedures
• Observes all Residential Policies and Procedures
• Observes all DDA, TennCare and TDMHSAS Regulations
• Observes all HIPAA Policies and Procedures and maintains confidentiality
• Completes and returns all paperwork distributed by the Human Resource Department
• Maintains a professional demeanor and exercises good professional judgment in all areas of employment duties

• VEHICLE REQUIREMENTS
• Current driver's license, driver registration and a functional vehicle

• EQUIPMENT OPERATIONS
• Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer

• PHYSICAL DEMANDS
• Individual must be able to meet physical requirements of the job
• Sitting at a meeting table or desk - Reaching - Lifting - Bending - Standing - Stooping - Twisting - Climb steps - Driving a vehicle

• MINIMUM EDUCATIONAL QUALIFICATIONS REQUIREMENTS
• Bachelor's Degree in Humans Services or Business Administration
• PREFERRED EDUCATIONAL QUALIFICATIONS REQUIREMENTS
• Master's Degree in Human Service or Business Administration

• PREFERRED EXPERIENCE QUALIFICATIONS REQUIREMENTS
• Fifteen (15) years of leadership experience, ideally including CFO or Director of Operations experience with nonprofit human service organizations.
• Current knowledge of Human Services financing requirements with strong revenue cycle management and knowledge of third party payer practices
• Experience in multi-state operations business model

Ø Familiarity with State regulations governing services to individuals with Developmental Disabilities.
• Successful track record of operationalizing growth through back office automation, process discipline, and standardization
• Experience in acquisition targeting, due diligence, negotiations, and integration
• Experience working in high growth companies
• Deep understanding of financial controls, IT systems, and financial reporting
• Ability to leverage technology to drive efficiency and scale
• Demonstrated focus on value creation, overall direction, and strategy
• Experience in advising the CEO and Board of Directors of growth opportunities and accompanying risk
• Current knowledge of the requirements of a Not-for-Profit 501c(3)
• Demonstrated track record of hiring high achieving financial professionals

• POSITION STATEMENT
• Chief Operating Officer will:
• Assume a strategic role in the overall management of SRVS, Inc.
• Assume primary day-to-day responsibility for planning, implementing, managing and controlling the finance and operations related activities of the company
• Assume responsibility for Executive oversight and leadership for the operation of the Corporation
• Report on all information pertaining to all key indicators of the organization to pertaining to Financial and Operational Management
• Function with autonomy, diplomacy and professionalism within the guidelines established by this organization
• Promote the fiscal well being of this organization and report any concerns to the President
• Administer the principles of short and long range planning
• Utilize the support staff to the best interests of the organization
• Act as a liaison, Team Leader and link communication between the President, Management, and the support staff
• Function with the highest esteem in dealing with all employees, clients and consumers of this organization

• RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTS

Ø Operational Leadership & Service Delivery
• Oversee daily operations across all programs and support functions.
• Ensure services are delivered consistently, effectively, and in alignment with organizational standards.
• Develop operational strategies that support organizational growth and sustainability.
• Monitor program capacity, utilization, and service outcome

Ø Strategic Execution
• Translate the CEO's and Board's strategic vision into actionable operational plans.
• Lead implementation of strategic initiatives and organizational priorities.
• Establish key performance indicators (KPIs) and accountability measures.
• Drive continuous improvement across departments.

Ø Financial and Resource Management
• Partner with Finance to manage budgets and financial performance.
• Monitor operational costs and identify efficiencies.
• Ensure resources are allocated appropriately across programs and locations.
• Support long-term financial sustainability through effective operational planning.

Ø Workforce Management
• Provide leadership and oversight to operational department leaders.
• Ensure appropriate staffing levels and workforce planning.
• Promote employee engagement, productivity, and accountability.
• Support leadership development and succession planning.

Ø Quality Assurance and Performance Management
• Develop systems to monitor operational performance and outcomes.
• Establish quality standards and continuous improvement processes.
• Analyze operational data and trends to inform decision-making.
• Lead corrective action initiatives when performance goals are not achieved.

Ø Compliance and Risk Management
• Ensure compliance with federal, state, local, and accreditation requirements.
• Oversee risk management practices and internal controls.
• Coordinate emergency preparedness and business continuity planning.
• Monitor contractual and regulatory obligations.

Ø Process Improvement and Efficiency
• Evaluate workflows and operational processes.
• Eliminate inefficiencies and reduce administrative burden.
• Leverage technology to improve productivity and reporting.
• Standardize policies, procedures, and best practices across the organization.

Ø Facilities, Technology, and Infrastructure Oversight
• Ensure facilities are safe, functional, and support service delivery.
• Oversee operational aspects of information technology and cybersecurity.
• Manage organizational assets and infrastructure investments.
• Plan for future operational and facility needs.

Ø Cross-Functional Coordination
• Facilitate collaboration among program, finance, HR, IT, and administrative teams.
• Remove barriers that impede organizational effectiveness.
• Ensure departments work toward common organizational goals.
• Serve as a key integrator between strategic planning and operational execution.

Ø Data, Analytics, and Decision Support
• Develop operational dashboards and performance reporting.
• Use data to guide business decisions and resource allocation.
• Monitor trends in service demand, workforce performance, and organizational outcomes.
• Present operational insights to the CEO and Board