Job Requirements The Chief Operating Officer (COO) is accountable for all operational, financial, and administrative functions across the Company's global security, investigations, and consulting divisions. The COO serves as a key strategic partner to the CEO and Chairman, ensuring the Company's operations, infrastructure, and capabilities remain best-in-class and aligned with its long-term vision.
Responsibilities- Provide direct oversight of all global business units, ensuring alignment with corporate strategy, and execution of same through identified performance objectives.
- Drive business development efforts, including cultivating new client relationships and expanding existing accounts, by identifying new opportunities.
- Ensure the Company's operational infrastructure, systems, and capabilities remain modern, scalable, and aligned with its strategic vision.
- Directly oversee the General Manager, Controller, and Director of Administration; ensure effective leadership across all functional areas and maintain regular reporting to the CEO on key developments and risks.
- Establish, monitor, and enforce quality control standards and performance metrics across the organization.
- Lead organizational performance management, including supervision structures, training programs, and continuous evaluation of personnel and business unit effectiveness.
Financial Oversight- Oversee the Controller and maintain full accountability for the Company's financial management and health.
- Ensure adherence to GAAP standards and compliance with all regulatory, tax, licensing, and client-specific financial requirements.
- Ensure compliance with all tax and regulatory filings, and all finance deliverables and obligations.
- Monitor and manage profitability drivers and closely manage overtime (OT) and lost hours across profit centers, ensuring alignment with budget targets.
- Maintain real-time awareness of key financial indicators and provide ongoing briefings to the CEO and Chairman.
- Ensure timely and accurate completion of all financial audits.
- Ensure that Controller briefs the Chairman and CEO weekly finance meetings and maintain readiness to report on financial performance at any time.
Administrative & Organizational Leadership- Oversee the Director of Administration and all administrative functions, including Human Resources, recruiting, compliance, and support services.
- Implement data-driven, metrics-based management practices to improve efficiency and effectiveness across administrative functions.
- Stay current on industry trends and best practices; lead the evaluation and integration of AI and other innovative technologies into Company operations.
- Oversee compliance with HR, licensing, insurance, and regulatory requirements.
- Define and drive organizational strategy, workforce planning, and hiring initiatives.
- Maintain authority over hiring, promotion, and termination decisions for management and staff roles.
- Collaborate with CEO and Director of Administration on RFP responses and negotiate contract terms to ensure commercially sound and profitable client and vendor agreements.
Operational Leadership- Oversee the General Manager and continuously assess operational programs, policies, and procedures to identify efficiencies and implement improvements across all business units, and all business regions.
- Ensure client satisfaction across all engagements, maintaining accountability for client relationships and points of contact.
- Partner with the CEO and GM to establish strong client communication frameworks and proactively address client needs.
- Travel as required to support client engagements and organizational priorities.
- Manage relationships with teaming partners and joint ventures, ensuring appropriate operational, financial, and administrative controls are in place.
- Dedicate full professional effort, attention, and leadership to advancing the Company's mission and interests.
Core Competencies & Expectations- Demonstrated leadership with integrity, accountability, and sound judgment
- Advanced understanding of business planning, operations, and regulatory environments
- Strong command of GAAP and financial management principles
- Proven ability to implement data analytics, KPIs, and performance metrics
- Decisive problem-solving skills with the ability to anticipate and mitigate risk
- Proactive, hands-on leadership style with a focus on motivation, continuous improvement, and organizational effectiveness
Work Experience - Bachelor's Degree in criminal justice, business management or a related field
- Minimum of 10 years of Executive Managerial experience in the private sector
- Executive-level experience leading complex, multi-functional operations, preferably within security, investigations, consulting, professional services, or similarly regulated environments.
- Proven record of translating strategic objectives into disciplined operational plans, measurable performance goals, and scalable business processes.
- Strong financial acumen, including experience with budgeting, forecasting, profitability management, audit readiness, GAAP compliance, and executive-level financial reporting.
- Demonstrated ability to lead senior managers and cross-functional teams, establish accountability, and build high-performing organizational structures.
- Proficiency in using data, KPIs, operational dashboards, and performance metrics to drive decision-making, efficiency, risk mitigation, and continuous improvement.
- Strong executive communication skills, including the ability to brief ownership, the CEO, senior leadership, clients, and external stakeholders on operational, financial, and organizational matters.
This position is an in-person role and requires periodic travel to client sites, meetings, or events. Travel is not limited to New York and may include required out-of-state travel.
Benefits - Paid Time Off: Vacation, Sick, Holidays
- Medical, Dental, Vision
- 401(k) plan
- TransitChek
