Penn Medicine Orthopaedics is a Top 10 Orthopaedics Program, earning a national reputation for clinical excellence, groundbreaking research and world-class education. As the Department continues to expand reach, enhance patient access and advance our position as a national leader, we are seeking an accomplished Chief Operating Officer to help drive that momentum forward. Partnering closely with the Chair, Executive Director and senior leadership, the COO will help identify and capitalize on opportunities for growth, strengthen organizational performance and lead complex initiatives that shape the future of the Department and the broader health system. The ideal candidate brings the strategic acumen to deliver growth, the leadership presence to align stakeholders around a shared vision and the operational discipline to deliver results.

Reporting to the Chair of the Department of Orthopaedic Surgery, with a matrixed reporting relationship to the Executive Director of the Clinical Practices of the University of Pennsylvania (CPUP), the COO serves as the Chair's senior strategic and operational counterpart and the Department's senior administrative executive. The COO is responsible for translating the Chair's vision and departmental strategy into execution while ensuring alignment with Penn Medicine's broader strategic, clinical, academic and operational priorities.

As COO, you will provide executive leadership across the Department's clinical, research, educational, financial and administrative missions and develop the organizational infrastructure, operating models and leadership capabilities necessary to achieve sustained performance and growth. Working across Penn Medicine, you will advance clinical integration, patient access, quality and safety, financial performance, workforce strategy, faculty recruitment, digital transformation and program and network growth.

As Penn Medicine continues to evolve as an integrated health system, the COO will think and act as an enterprise leader-bridging organizational boundaries, aligning stakeholders across sites and entities and balancing the needs of the Department with the long-term interests of Penn Medicine. Success requires an exceptional partnership with the Chair, strong relationships with faculty and clinical leaders and the ability to lead through influence in a highly complex academic health system.

Location: This is an onsite role located at 3737 Market Street in Philadelphia, PA.

Accountabilities

External Relationships

Customer Relations: Personally spend time with faculty, independent UPHS physicians, referring M.D.s, patients and volunteers to understand their respective needs and expectations, build relationships and gauge patient/customer satisfaction.

Interdisciplinary Partner: Support Business Development & Affiliation and Marketing in partnering with affiliates to develop mutually beneficial clinical and operational programs.

Owned & Affiliated Facilities: Partner with owned and affiliated facilities in areas of access and program development, clinical collaboration and network development.

Professional Associations & Benchmarking: Interface with industry associations as a representative of the organization to identify benchmarks.

University Relations: Partner with the Chair in building and enhancing positive relationships with University leadership.

Community Relations: Build productive business partnerships and relationships with the community.

Patient Care Processes

Ensure all Department patient care related processes deliver high quality and efficient care to patients and their families.

Ensure all Department facilities and environments of care are clean, safe and patient friendly.

Ensure all outsourced services meet agreed upon service standards in support of all patient care processes.

Support the creation of clinical effectiveness targets, improvement plans and reporting systems to ensure the delivery of high quality, effective and efficient patient care.

Ensure that teams and individuals have the clinical, information and organizational tools to serve patients and customers effectively and efficiently.

Oversee academic pursuits in research and translational efforts.

Financial Management

Oversee physician revenue generation and third-party regulatory compliance through application of standardized financial counseling.

Oversee physician services cost analyses focused on identifying and managing physician productivity and product management.

Facilitate open sharing of physician productivity data.

Develop and provide access to statistically valid benchmarking data.

Oversee financial modeling of clinical practice performance.

Provide decision support tools and analytic support through use of CPT data.

Direct multi-complex organizational and financial problem-solving as it relates to physician services productivity, reimbursement, ICD, CPT and HCFA coding compliance documentation and site-specific professional, technical and global fee billing.

Perform impact analysis of actual or proposed changes in payment methodologies (i.e., APC, MAPS, RVU updates, fee schedules).

Develop and participate in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, and presentation of written reports on prospective new clinical programs and opportunities for enhanced professional and diagnostic revenue.

Operations

Lead the development and execution of operating strategies that improve patient access, capacity utilization, referral management, care coordination, operational efficiency and patient experience across the Department's ambulatory, procedural and hospital-based services.

Continually assess operating procedures and take action to ensure on-going quality improvement.

Plan, monitor and manage the operations budget to ensure achievement of operational and financial goals.

Manage all space planning efforts to ensure that efficient use of all clinical, research and administrative space is utilized.

Oversee the efficient, effective flow of materials to continuously improve the delivery of quality patient care and customer satisfaction.

Ensure effective utilization of materials, staff and financial resources.

Faculty Recruitment

Proactively partner with Chair to identify faculty recruitment needs.

Create a viable financial model supported by and in alignment with PSOM and UPHS expectations.

Facilitate talent selection process to include vetting candidates.

Manage salary negotiation process

Sponsored Research Management

Exercise resource stewardship to ensure compliance with related policies and procedures.

Ensure compliance with all departmental, PSOM, UPHS, federal and other external rules and regulations governing the multiple programs and missions of the department.

Participate with department leadership to develop and implement objectives to enhance and expand the research portfolio in accordance with the department's multi-year academic plans.

Provide leadership, direction and administration of all aspects of sponsored program administration (pre and post award) activities to ensure accomplishment of objectives and to the satisfaction of the Chair/Executive Director and faculty of the department.

Manage and ensure compliance of sponsored programs during pre-and post-award periods, including effort report certification.

Ensure oversight and proper administration of all sponsored program awards in accordance with sponsor requirements, including notifying appropriate parties of excess or shortage of grant funds and recommend appropriate resolution.

Change Management

Proactively develop and implement change management strategy for major organizational activities and events in alignment with UPHS objectives and ensure communication plans are effectively implemented with appropriate follow-up.

Manage routine and crisis communications throughout the department/entity/community as they arise.

Requirements

Bachelor's Degree (required) in Healthcare, Business Administration or related field.

Master's Degree (required) in Healthcare, Business Administration or related field.

Minimum 10 years of progressively responsible administrative and financial leadership experience in an academic medicine and/or research setting or comparably complex environment and with financial oversight of at least a $15 million enterprise.

A keen understanding of and experience with integrated academic healthcare systems and in clinical practice management.

Knowledge of healthcare reimbursement and medical school research funding is critical.