Job ID: 12864
Business Unit: New York City Transit
Location: Brooklyn, NY, United States
Regular/Temporary: Regular
Department: Operations Support/Admin
Date Posted: Aug 28, 2025
Description Job InformationTitle: Chief Officer, Operations Control Center
First Date of Posting: 08/27/25
Last Date of Filing: 09/04/25
Authority: NYCT
Department: Subways
Division Unit: Service Delivery
Reports To: Vice President & Chief Officer, Service Delivery
Location: New York, NY
Hours of work: Various
CompensationMin: $170,025 - Max: $233,166 / Exec HAY 1578
ResponsibilitiesThis position is responsible for the executive oversight and leadership of two of Subways
most critical teams, the Rail Control Center (RCC) and the Power Control Center (PCC). As
a new joint Operations Control Center (OCC), it is comprised of teams across the
Department of Subways, including Service Delivery's Operating Theatre, RCC
Communications, Operations Development, Performance Reporting and Operations
Analysis, MOW Control includes Maintenance of Way, Car Equipment, Stations, and MTA-
IT with goals of coordinating the safest and the fastest resolutions, while ensuring that
fellow employees and customers stay safe and informed. The responsibilities of the OCC
Chief include oversight of the management of service-related incidents, mitigating risks,
and addressing the requirement of how new senior leadership escalates issues to the
highest level of City and State government. This role oversees the safe 24/7 operations and
security of the OCC. Provides direction and control of the collaboration and communication
in the management of incident investigations/reports to provide optimal service, as well as
the recruitment, training, and development of all OCC employees. With Risk Mitigation, the
Chief works in partnership across Subways, IT, C&D, and with consultants/external
agencies on highly confidential and critical reviews, ensuring continued success in an
evolving and high visibility environment.
Education and ExperienceA bachelor's degree in Transportation Management, Business Management, Public Administration or a related field; or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree
Twelve (12) years of related experience, of which five (8) years must have been in a managerial/supervisory capacity.
Desired Skills- Excellent strategic and thought leadership skills.
- The ability to think creatively and flexibly manage large stakeholder issues related to major interdivisional projects.
- Strong business acumen and excellent communication and presentation skills.
- Proven skills in managing highly motivated staff and effectively providing oversight on a vast suite of intersecting projects.
- Demonstrated experience in project management and development.
- Proven ability to lead change management efforts, ensuring smooth adoption of new processes, technologies, and strategies.
Selection MethodBased on evaluation of education, skills, experience, and interview.
Other InformationAs an employee of MTA-NYC Transit, you may be required to complete an annual financial
disclosure statement with the State of New York, if your position earns more than $101,379
(this figure is subject to change) per year or if the position is designated as a policy maker.
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Equal Employment OpportunityMTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including
with respect to veteran status and individuals with disabilities. The MTA encourages qualified
applicants from diverse backgrounds, experiences, and abilities, including military service
members, to apply.
